Seen and Seen Count don’t work

  • Resolved Mikey

    (@mikeyhash)


    7 years, 6 months ago

    I’m not getting the seen counts, it remains 0, even if email is opened.

    Can you please point me in the right direction of what might cause this, so I could further investigate? I am out of ideas and it’s really important to solve this as fast as possible.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter Mikey

    (@mikeyhash)

    7 years, 6 months ago

    Could this have something to do with me using W3 Total Cache and its gzip compression? (Although I’ve tried deactivating the cache plugin and the tracking pixel is still not firing).

    Thread Starter Mikey

    (@mikeyhash)

    7 years, 6 months ago

    I see that the e-mails are being received like this: http://prntscr.com/le6okt

    Plugin Author Techspawn

    (@techspawn1)

    7 years, 6 months ago

    Thank you very much for contacting us, we will look into it and resolve the issue ASAP.

    Thread Starter Mikey

    (@mikeyhash)

    7 years, 6 months ago

    Well, the problem must have been W3 Total Cache. I’ve deleted it completely and now the Seens work well.

    However, may I suggest a minor change for the next update?

    Can you please set the list in “Sent Emails” to display first the latest emails sent? Because now it is chronologically ordered and it’s annoying to have to go to the last page every time because usually you want to check on your last sent e-mails.

    Plugin Author Techspawn

    (@techspawn1)

    7 years, 4 months ago

    Thank you for the Suggestion and We definitely consider your it.

Viewing 5 replies - 1 through 5 (of 5 total)

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