• A security alert has been noted on our website stating that a page is unsafe. However I cannot find that page within the dashboard when checking all the pages, how can I remove it? Page is:

    http://dsadasdagfaafafas.icu/api/notify

    The page I need help with: [log in to see the link]

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  • Jade

    (@jadealombro)

    Hi @rynd2it,

    That URL is not a page on your site which is why you can’t find it in the dashboard. It’s an external domain, and the alert means something is making your browser reach it while you’re on your site. Usually that is caused by malicious code injected into your site, or a bad browser extension/adware on the computer you’re using.

    Try to open your site in a private window with extensions disabled, or on a different device. If the alert disappears, the problem is likely on your computer, so check your extensions and run a malware scan there. If it still appears, your site is likely compromised.

    Then try to scan it with Wordfence or Sucuri SiteCheck, and ask your host to search your files and database for “dsadasdagfaafafas”. Common hiding spots are your theme’s header.php/footer.php/functions.php, any “header and footer scripts” plugin settings, and recently modified files in wp-content.

    Once the cleanup is done, reinstall WordPress, your plugins and theme from fresh copies, delete anything unused or downloaded from unofficial sources, check for admin users you don’t recognize, and change all your passwords (WordPress, hosting, FTP, database).

    If you’re not comfortable doing this yourself, your host’s support team or a malware cleanup service can handle it. This guide is also helpful: https://wordpress.org/documentation/article/faq-my-site-was-hacked/

    Thread Starter rynd2it

    (@rynd2it)

    Thank you for the comprehensive reply, I have installed Wordfence Free version and will use it to scan the website when the intro period is up. However, I cannot at this time, afford to upgrade it to Premium as that would double our hosting charges is way over budget. As soon as the scan is done I will report back the results

Viewing 2 replies - 1 through 2 (of 2 total)

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