Hi @pequan
Your server pequannocklibrary.org is not set up to accept REST requests from subdomains (devsite.pequannocklibrary.org) so it blocks it. You either need to set up your server to allow such a request (recommended), or you can try disabling REST for MetaSlider (not recommended).
Is there a reason you don’t access the page from https://pequannocklibrary.org/wp-admin/admin.php?page=metaslider directly?
To disable REST for MetaSlider, add this to wp-config.php
define(‘METASLIDER_FORCE_ADMIN_AJAX’, true);
Thread Starter
pequan
(@pequan)
Thank you for your help, but I am not sure were to put the code.
Hi,
You should contact whomever set up your site to fix the CORS issue ideally. You’re accessing the site from a dev site which doesn’t sound like everything is set up properly.
However, you can add the code to the the wp-config.php file and try it out. It still might not work if the backend has other issues.
Let me know how it turns out.
Thread Starter
pequan
(@pequan)
Thank you again! I did not set it up and the person who did no longer works here.
Where is the wp-config.php file?
Hi,
It’s most likely at the document root of your site, but it may have changed if there is a custom setup. You might have to look around. You will need FTP access to edit it.
I edited the review to reflect the plugin. But the new update is still not working and I am getting an error message: “Error fetching list of slideshows: Error”
The update yesterday didn’t add anything that would affect your situation. Did you add the code I gave you?
define(‘METASLIDER_FORCE_ADMIN_AJAX’, true);
You can confirm it’s set by looking in the browser console under the Network tab and select XHR. From there you will see requests to admin-ajax
Hi, Yes I am getting this very same issue just 1 hour ago. I just created a new ticket for myself and am getting an error message: “Error fetching list of slideshows: Error”
Cannot see anything within the plugin
Thanks
Kristin
Thread Starter
pequan
(@pequan)
@kristinubute It is so odd and annoying and I cannot seem to fix it.
Hi all,
The two issues you are having are 100% not the same. @kristinubute has an issue (I’m guessing as I haven’t heard back) with memory allocation, and @pequan you issue is with your . server configuration and using a subdomain as the admin area.
@pequan – What happens if you log in to your site from here (note this is without the devsite subdomain):
https://pequannocklibrary.org/wp-login.php
Hi, I have no issue with memory allocation at my end.
I have checked with my hosting people.
My client is on an Add on Domain/sub-domain, and this is the only client having this issue at this stage. It was only since I upgraded to latest WordPress version.
Just so you know whats happening at my end. Maybe similar to @pequan I am not sure.
Mine is still completely blank, its like the text is invisible there on my screen.
It has the items on the right hand side still showing Flexislider/R Slides / Nivo Slider.
On the top right I can still see “Add Slide” Preview / Docs / New / Duplicate
Then underneath that I have heading “New Slideshow” and that’s it everything else blank.
I can click on “New Slide” and “Add Slide” and it opens to “MEDIA” to upload and I can see that it is thinking and then things disappear and back to blank screen in the middle.
Regards
Kristin
Hi @kristinubute
Can you post your reply on your thread. That way I can discuss your issue separately from other issues? Otherwise it adds confusion. Thanks
https://wordpress.org/support/topic/metaslider-not-working-wordpress-5-3/
No issues.
Thanks
Kristin
Hi @kristinubute and @pequan
A similar issue came up and I was able to debug with them about this. See here:
https://wordpress.org/support/topic/metaslider-problems-with-wordpress-5-3/
Essentially, the database/server is misconfigured and needs to be updated. If you can update the “home” option in your database to the proper URL then the issue should be resolved.
@pequan In your case that would be https://devsite.pequannocklibrary.org
@kristinubute I will reply on your thread
