Support » Plugin: WP Knowledgebase » Search function not working

  • Resolved greenwoodsmith01


    Hi Maeve, my KB is behind a paywall, but, briefly, the search function hasn’t worked for about 3 weeks (at least). Could it be related the WP upgrade for GDPR compliance? I’m running WordPress 4.9.7, and I noticed that we’ve lost links to free pdf downloads which I’m having to recreate manually, and wondered if it was a similar thing affecting the search function. Many thanks, Janet

    The page I need help with: [log in to see the link]

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  • Plugin Author Maeve Lander


    What do you mean by ‘the search doesn’t work’? I tested the URL you sent and it works fine for me.



    going to and using search return error 404 is it possible to get this resolved we have already resaved permlinks and this did nto resolve the issue

    Plugin Author Maeve Lander

    (@enigmaweb) returns a 404 meaning that no such page exists on your site. Please check that you have a Page created at the slug matching the settings in WP Knowledgebase. make sure the shortcode [wp_knowledgebase] appears on that page and the page template is set to KBE. Then, go to Settings > Permalinks and resave permalinks structure.

    If it still doesn’t work, post back here 🙂 Thanks

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