Support » Plugin: WP Knowledgebase » Search function not working

  • Resolved greenwoodsmith01

    (@greenwoodsmith01)


    Hi Maeve, my KB is behind a paywall, but, briefly, the search function hasn’t worked for about 3 weeks (at least). Could it be related the WP upgrade for GDPR compliance? I’m running WordPress 4.9.7, and I noticed that we’ve lost links to free pdf downloads which I’m having to recreate manually, and wondered if it was a similar thing affecting the search function. Many thanks, Janet

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Maeve Lander

    (@enigmaweb)

    What do you mean by ‘the search doesn’t work’? I tested the URL you sent and it works fine for me.

    dbeach12

    (@dbeach12)

    going to https://goafricamarketplace.com/knowledgebase/ and using search return error 404 is it possible to get this resolved we have already resaved permlinks and this did nto resolve the issue

    Plugin Author Maeve Lander

    (@enigmaweb)

    https://goafricamarketplace.com/knowledgebase/ returns a 404 meaning that no such page exists on your site. Please check that you have a Page created at the slug matching the settings in WP Knowledgebase. make sure the shortcode [wp_knowledgebase] appears on that page and the page template is set to KBE. Then, go to Settings > Permalinks and resave permalinks structure.

    If it still doesn’t work, post back here 🙂 Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
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