Scan Failed to Start

  • Resolved 03koko

    (@03koko)


    4 months ago

    Hi Support Team,

    I’m experiencing an issue with the plugin.
    I posted about this yesterday, but it was not in English, so I’m posting again.
    I’m using a translation tool to write this message.

    When I click “Start a new scan”, the scan fails and I receive the following message:

    Scan Failed
    There was an error starting the scan. It’s often caused by the site not being able to make requests to itself, or by the site blocking requests to itself. Wordfence will try up to two times to resume each failed scan stage. If one of those attempts is successful, this scan may recover.

    I tried the “Try starting scans remotely” option mentioned on the troubleshooting page below, but it didn’t resolve the issue:

    (Reference page)
    https://www.wordfence.com/help/scan/troubleshooting/?utm_source=plugin&utm_medium=pluginUI&utm_campaign=docsIcon#if-your-scans-arent-starting

    Could you please advise on what I can do so that the scan can run successfully?

    Thank you in advance for your support.

Viewing 1 replies (of 1 total)
  • Plugin Support wfmargaret

    (@wfmargaret)

    4 months ago

    Hi @03koko,

    Thanks for reaching out. Please feel free to respond in the language you’re most comfortable using. Since this is a duplicate topic and I have followed up with you on the original topic, I’m going to mark this topic resolved. Please follow up with me on your original topic when you have the chance.

    Thanks,
    Margaret

Viewing 1 replies (of 1 total)

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