Scan Failed

  • Resolved gmodels

    (@gmodels)


    7 years, 7 months ago

    Hello. I am a website developer. All sites installed Wordfenсe. After the release of the new version, scanning stopped working on all sites. Sites more than 50. I tried to fix your instructions. It did not give results. I was waiting for fixes in plugin updates. Malfunction is not eliminated. I am in a bad situation on all sites due to the lack of scanning.I have to look for other solutions and refuse Wordfenсe. Can you fix the situation? I can provide access to sites and host.

    Здравствуйте. Я разработчик сайтов. На всех сайтах установлен Вордфенсе. После выхода новой версии на всех сайтах перестало работать сканирование. Сайтов более 50. Я пробовал исправить по вашим инструкция. Это не дало результатов. Я ждал исправления в обновлениях плагина. Неисправность не устраняется. Я в плохой ситуации на всех сайтах из за отчутствия сканирования. Я вынужден искать другие решения и отказываться от Вордфенсе. Можете исправить ситуацию? Я могу предоставить доступы на сайты и хост.

    • This topic was modified 7 years, 7 months ago by gmodels.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • wfasa

    (@wfasa)

    7 years, 7 months ago

    Hi @gmodels,
    I’m afraid our free support does not include logging in to peoples sites.

    What I would recommend is that you enable debug mode in Wordfence via Wordfence > Tools > Diagnostics. This will give you more information in the scan log, showing each file that is scanned and any possible error messages. You can see the scan log by clicking “VIEW FULL LOG” or “SHOW LOG” on the scan page.

    When debug mode is enabled, when the scan stops, you can copy out the last 20 lines or so, put them on https://pastebin.com/ and report back with a link to the paste here and I’ll be happy to help you interpret it.

    Thanks!

    wfdave

    (@wfdave)

    7 years, 6 months ago

    Hi @gmodels,

    We haven’t heard back from you in a while. I’ve gone ahead and marked this thread as resolved. If you’re still having issues with Wordfence, feel free to open another thread.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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