Scan Failed

  • Resolved haziq007

    (@haziq007)


    5 months, 3 weeks ago

    Hi Wordfence Support,

    I’m experiencing a persistent issue where all my WordPress websites show the same error during scans:

    “Scan Failed — The current scan looks like it has failed. Its last status update was X minutes ago. You may continue to wait in case it resumes or stop and restart the scan.”

    This happens across several sites hosted on an Apache environment. The scans typically stop after a few minutes and never resume.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wfmargaret

    (@wfmargaret)

    5 months, 3 weeks ago

    Hi @haziq007,

    Thanks for reaching out! First, please try to run a new scan to see if it completes successfully at this time.

    If the scans are still failing, please do the following for me so I can get the information I need:

    • Stop any running scan by pressing the STOP SCAN button.
    • Click on Scan Options and Scheduling.
    • In Performance Options, set Maximum execution time for each scan stage to 20.
    • In Advanced Scan Options, enable the option Use only IPv4 to start scans.
    • Hit the SAVE CHANGES button.
    • Go to Wordfence > Tools > Diagnostics and expand the Debugging Options section.
    • Enable the option Enable debugging mode.
    • Disable the option Start all scans remotely if it is enabled.
    • Hit the SAVE CHANGES button.
    • Start a new scan.
    • Copy the last 20 lines or so of the activity log (click the “Show Log” link) once the scan finishes and paste them in this post.

    Remember to disable Enable debugging mode after you have finished.

    Can you also send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    Thanks,
    Margaret

    Plugin Support wfmargaret

    (@wfmargaret)

    5 months, 1 week ago

    Hey @haziq007,

    I noticed we received a copy of your diagnostics, but it doesn’t look like we received a copy of your scan logs. If you’re still having trouble with the scans, can you please send me a copy of a scan log with debugging enable? Let me know here once you’ve sent that.

    Thanks,
    Margaret

Viewing 2 replies - 1 through 2 (of 2 total)

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