Scan Error – Server Status: 200 -OK

  • Resolved AutoPilotDK

    (@autopilotdk)


    9 years, 7 months ago

    I’ve had some trouble for the last 3-4 versions of Duplicator, after running it flawlessly for about a year.

    I create a new package, press Next, and Scan initiates. After a second I get the error:

    Scan Error
    Please try again!
    Server Status: 200 -OK
    Error Message: [show a blank drop down menu]

    I can press build, and a package is created.

    Looking at the FTP, a blank json-file is created in wp-snapshots/tmp for every attempted run.

    Tried so far:
    – clear browser cache
    – clear Duplicator cache, delete legacy files etc.
    – disable all plugins
    – exclude wp-content folder, image-extensions etc.
    – fiddle with settings
    – manually installed dev-version (117)
    – changed permissions on wp-snapshots folder to drwxrwxr-x

    Trying to force Duplicator to progress, I can manually browse from

    mydomain/wp-admin/admin.php?page=duplicator&tab=new2
    to
    mydomain/wp-admin/admin.php?page=duplicator&tab=new3

    This triggers the Building Package screen which create an Archive-file, database-file and installer. They can be downloaded but do not appear on the Packages page.

    Any help is massively appreciated 🙂
    /Thomas

Viewing 3 replies - 1 through 3 (of 3 total)
  • Cory Lamle

    (@corylamleorg)

    9 years, 7 months ago

    Hey Thomas,

    Do you happen to have any filenames with utf8 or special characters? There have been reported issues of this on some operating systems with specific versions of PHP… You might try to create a root level filter to see if the json file gets created with some data. If it does then there may be a chance that a file or directory is causing an issue with the scanner portion…

    Thanks~

    • This reply was modified 9 years, 7 months ago by Cory Lamle.
    Thread Starter AutoPilotDK

    (@autopilotdk)

    9 years, 7 months ago

    Hi Cory,

    Thanks for the input – about the only thing I hadn’t tried 🙂

    I’ve isolated the issue to a single folder “/home/u13c5dd/www/online-manualer;” causing the failure. The folder contains several manuals generated by the documentation tool MadCap Flare.

    Special characters seemed a likely candidate since the site is in Danish, and might have used æ,ø,å characters.

    However, I logged all the files in /online-manualer (list here: http://pastebin.com/ZkMYTFm5) and found none. What would have been special characters have been converted all nice and proper (æ to ae, ø to oe and å to aa).

    Now – I can totally manage without this folder, as long as Duplicator is working again 🙂 But not having resolved the issue, it might crop up again. If you want to get to the bottom of this, I’ll assist.

    Cory Lamle

    (@corylamleorg)

    9 years, 7 months ago

    Sure you welcome to provide any input. The project is on Github as well if you know how to code… The issue is rather complex because of all the touch-points involved such json_ecode, PHPs poor support for utf8 and a list of other issues…

Viewing 3 replies - 1 through 3 (of 3 total)

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