• No, it is NOT resolved.

    I have tried all of the suggestions listed in the previous support forum and NONE of them worked.

    I uninstalled it and re-uploaded 2.5.3. I tried 0 days and 23 hours, and then 1 day and 23 hours, performed both ‘solutions’ in Firefox 57 and chrome.

    I would like to keep using this plugin, but I will delete it if a verifiable solution is not provided.

    Please help

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Ajay

    (@ajay)

    Have you tried each of the tabs to check if any of the settings are triggering errors when they are being saved?

    From my other post, can you please post screenshots of your settings? you can’t do it in the forum but can save it on your site or any image sharing site and send me the link

    Thread Starter locutus45

    (@locutus45)

    The most important thing I wanted corrected was not displaying page views on posts.

    This time, I only unchecked ‘posts’ and left the others checked on the counter/tracker tab and it worked!

    Display number of views on:
    Posts
    Pages
    Home page
    Feeds
    Category archives
    Tag archives
    Other archives

    Then, I unchecked the others one at a time and saved each time I did so. Apparently, unchecking multiple boxes and saving it would cause the plugin to not save anything.

    One thing to mention, Display number of views on: ‘Other archives’ AND ‘Track user groups: Authors’ MUST remain checked, otherwise everything that was unchecked will be checked once again after saving.

    Hopefully, this will help other users of the plugin.

    Not sure if I should mark as resolved, because it’s ‘kind of’ resolved.

    Regards

    Plugin Author Ajay

    (@ajay)

    Thanks for the debugging. I’ll take a look at it as well. I have all boxes unchecked on my site and it works fine.

    I’m wondering if there is an issue with the old settings probably still sitting in the database.

    I’m going to add a new button under tools to delete the old settings key in the database.

    Thread Starter locutus45

    (@locutus45)

    Sounds good.

    Hopefully, your efforts will solve this issue.

    Plugin Author Ajay

    (@ajay)

    Thanks. On a separate note, I assume you were able to figure out the non saving issue and which numbers were giving a problem.

    Plugin Author Ajay

    (@ajay)

    I’ve released v2.5.4 which adds a button in the Tools page under Top 10

    Thread Starter locutus45

    (@locutus45)

    The plugin still will not let me uncheck every option. I’ve got it narrowed down to one: Display number of views on: ‘Other archives’ and Track user groups: ‘Editors’

    Perhaps, you will be able to correct the issue in the next release.

    One thing of note. I had a little bit of custom css aligning the text after the thumbnails that was lost after upgrading. I have ‘Display thumbnails inline with posts, before title selected’ and ‘Left Thumbnails’ as the styling.

    As it is now, the text is slightly above the top border of the images in my top 10 list. I previously had it even with the top border and it looked better.

    It would have been nice to have been able to keep my modifications. Now, I have take time out of my day to monkey around with it (I’m not a programmer).

    Cheers

    Plugin Author Ajay

    (@ajay)

    I don’t get why there is that issue with saving options. I’m not able to replicate that on any site and none of the other users have reported this.

    Not sure when you upgrade exactly, but you might still have the old settings in the database. Check for ald_tptn_settings in the wp_options table. If this exists, you would have your old CSS. There might be a case this has gone during the uninstall and reinstall.

    I apologies on the update losing your CSS. That was something that I wasn’t able to detect during all my tests.

    Thread Starter locutus45

    (@locutus45)

    I upgraded a few days ago. I uninstalled it and reinstalled it. I also used the new button you added, with no luck. I did not find ald_tptn_settings in the wp_options table.

    The css I had was fairly simple. I’ll figure it out this week.

    Plugin Author Ajay

    (@ajay)

    Frankly, I’m confused. There might be a fair amount of debugging needed for your specific install as I can’t think of why everything doesn’t get unticked for those two specific options.

    Thread Starter locutus45

    (@locutus45)

    I don’t understand it, either. However, it’s working and I don’t have time to monkey around with it.

    Perhaps, a solution will present itself over time.

Viewing 11 replies - 1 through 11 (of 11 total)

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