Saving failed: AJAX call failed: error – Forbidden

  • Resolved pcglenn

    (@pcglenn)


    10 years, 1 month ago

    After I import a table it displays on my website, but I am unable to save any changes in the dashboard. Here is a screenshot of the error:

    http://imageshack.com/a/img924/3646/UpncII.jpg

    I’ve tried holding down SHIFT as instructed, but then I receive the following error:

    http://imageshack.com/a/img923/815/9Ynmon.jpg

    My details:

    • I am using the latest version of WordPress (4.6)
    • I am using the latest version of TablePress (1.7)
    • I am using Google Chrome with all extensions disabled
    • I receive the same errors using Internet Explorer
    • I have disabled all WP plug-ins (except TablePress)
    • I have switched to WordPress default theme TwentySixteen
    • I have set WP_DEBUG to true in my wp-config.php file

    Please help, any advice would be very much appreciated. Thank you!

    https://wordpress.org/plugins/tablepress/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Tobias Bäthge

    (@tobiasbg)

    10 years, 1 month ago

    Hi,

    thanks for your question, and sorry for the trouble.

    The “Forbidden” in this error message indicates a server issue. Most likely, there’s a security extension, like Suhosin or mod_security for Apache installed that is configured very strictly. It apparently doesn’t like something about the HTTP request that is performed to save the table and only returns a 403 Forbidden error instead of passing the request to PHP/WordPress/TablePress.
    Unfortunately, there’s nothing that I can do about this. You will have to contact your web host support team and ask them to take a look at the corresponding log file and then relax those security settings.

    Regards,
    Tobias

    Thread Starter pcglenn

    (@pcglenn)

    10 years, 1 month ago

    Thank you for your prompt response. I’ll get in touch with my hosting provider.

    Plugin Author Tobias Bäthge

    (@tobiasbg)

    10 years, 1 month ago

    Hi,

    great! Please let me know when they find something! Thanks!

    Regards,
    Tobias

    Thread Starter pcglenn

    (@pcglenn)

    10 years, 1 month ago

    Following up: the issue was exactly what you thought it was. I contacted my hosting provider and they replied:

    Upon investigating the issue we had found that a mod-secerity rule was triggering while saving the changes. We have now disabled mod-security for your domain and we were then able to successfully save the changes that were made in tablepress

    It now works. Thanks again for your assistance!

    Thread Starter pcglenn

    (@pcglenn)

    10 years, 1 month ago

    Marking this resolved.

    Plugin Author Tobias Bäthge

    (@tobiasbg)

    10 years, 1 month ago

    Hi,

    awesome! Great to hear that this could be resolved now! Yes, such a mod_security rule is exactly what I meant.

    Best wishes,
    Tobias

    P.S.: In case you haven’t, please rate TablePress here in the plugin directory. Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

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