Saved presets not loading

  • scarey149

    (@scarey149)


    1 day, 17 hours ago

    When selecting a preset from the Load Preset dropdown the page refreshes but does not load the template and the drop down is empty again – displaying the “Choose a preset to load”. It’s not possible to load a template.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author UserElements

    (@userelements)

    1 day, 16 hours ago

    Hello @scarey149

    Can you please share if it is showing any error or screenshot. So we can solve the issue you arefacing.

    Regards

    Thread Starter scarey149

    (@scarey149)

    1 day, 13 hours ago

    Not sure if this helps, but I checked the Network payload and the request being sent is action: umef_export_csv

    Plugin Author UserElements

    (@userelements)

    1 day, 6 hours ago

    Hello @scarey149

    Thanks for sharing the Network payload, that helped us track this down.

    The <code class=””>action: umef_export_csv you saw was from a background user-count request, not a CSV export. The preset dropdown is inside the export form, so that hidden field showed up in the payload.

    The real issue was preset names being sanitized differently on save vs. load (e.g. <code class=””>My Export became <code class=””>my-export), so the preset could not be found after the page refreshed.

    This is fixed in 1.0.5 (will be released by tomorrow). After updating, hard-refresh the export page (Ctrl+F5 / Cmd+Shift+R) and try loading a preset again. If it still fails, send us the preset name and we will take another look.

    nikotor

    (@nikotor)

    11 hours, 57 minutes ago

    Hello @scarey149

    Have you tried the latest version?

    Regards

Viewing 4 replies - 1 through 4 (of 4 total)

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