I’m having the same problem -.-
Hi,
I have the same problem.
I ask to help me (better us) asap. I need to put the site online and this bug (?!) do not allow me to close the work!
Thanks in advance.
Enrico
Hi,
The settings page is saved via ajax. If you’re unable to save the settings it’s most likely due to a javascript error on the settings page. I would suggest disabling other plugins one at a time to see if it is a conflict with another plugin, and switching themes temporarily. The issue shouldn’t arise on a fresh install with no plugins on a default theme. I would first locate where the conflict is occurring.
If you need to get the issue clared up, please consider purchasing a single site lived de and I’ll be glad to look into the issue and clear it up for you.
Thanks,
Evan
Thread Starter
saf199
(@saf199)
i tried to disable all the plugins and also to change the theme with twelve fourteen, if it can be usefull i find also that bug. When i see the shortcode there is this piece of code: < class=”cd-timeline-title”>
this is the link:
http://www.lachiavedisophia.com/la-chiave/
Thanks
Hi,
That code is appearing because the settings have not been properly saved. Once saved that issue will disappear.
Evan
Thread Starter
saf199
(@saf199)
ok, thanks but there is a way to save the changes, i don’t know why it doesn’t works, i have a similar site with the same theme and there it works, can be a problem with database or is only ajax?
Thanks a lot.
As mentioned before, you can’t save because you have a javascript error on the page. Once the javascript error is resolved, the settings page will work.
You can purchase a single site license for the pro version if you would like me to carry out the debug process for you, or you can have a read through the following documentation:
https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors
Thanks,
Evan
Thread Starter
saf199
(@saf199)
Hi, in the console i see this error:
edit.php?post_type=te_announcements&page=timeline-express-settings:322 Uncaught SyntaxError: missing ) after argument list
In this line:
$(“<div id=’timeline_express_reset_plugin_settings’><div class=’dashicons dashicons-dismiss’></div><p>Sei sicuro di voler risettare le impostazioni di “Timeline Express”? E’ un’azione irreversibile.</p></div>”).dialog({
can you help me, i see that this problem it’s only mine, but there are at least other 2 person.
Thanks for the patience 🙂
Thread Starter
saf199
(@saf199)
i tried with mozilla, chrome and internet explorer, if you help me i will write a review with 5 stars 🙂
Thanks
Unfortunately I cannot. You will need to purchase the pro version if you want me to take a look for you. I’ve provided all of the free support and guidance I can.
As mentioned in most of my previous posts you have a JavaScript error, which is exactly what You’ve pasted above.
My guess is because whatever language you’re using has some sort of error in the translation file. I would recommend trying it again in english.
Thanks,
Evan
Thread Starter
saf199
(@saf199)
Yes thanks a lot 🙂
i changed in english and it works, when i save the changes i will change it in italian .
Thanks a lot again, i will write a review with 5 stars 🙂
Great! I’m glad that helped resolve the issue. I will have to take a look into that translation file and see what may be wrong.
Thanks again for the patience and working with me to get things resolved.
Evan
Hi, i have the same problem, how can i change the language?
At the moment there is no workaround. Some of the language files are causing issues with the plugin.
When I can figure out a work around I will need to push out a path to fix things.
Evan
Hi,
the problem is in the italian language translation strings in the .po file. In translating some strings you use the double quote ” character but this causes an error in php, since it closes a previous string. If you replace the occurrences of double quotes with single ones you’ll be able to save your settings even with italian language selected.
Regards
Marco
