Save Button only displays in Chrome

  • Resolved dchoban

    (@dchoban)


    8 years, 4 months ago

    I’ve paid for the Save Progress add-on and don’t see the button displaying in any browsers, other than Chrome.

    Any insight as to why that is would be greatly appreciated.

    Diane

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Thread Starter dchoban

    (@dchoban)

    8 years, 4 months ago

    Actually, I need to correct this post. I don’t see the Save button in Chrome anymore either. Not sure what has happened.

    Plugin Contributor Form Maker Support

    (@formmakersupport)

    8 years, 4 months ago

    Greetings!

    May I ask you to create a test subscriber user for us? We want to log in and check the problem. If you have privacy concerns please contact us using this email address: support@web-dorado.com

    Thread Starter dchoban

    (@dchoban)

    8 years, 4 months ago

    I will email you the credentials to login in. Thank you so very much for looking into this.

    Plugin Contributor Form Maker Support

    (@formmakersupport)

    8 years, 3 months ago

    Dear Diane,

    Thanks for trusting us!

    Our development team will fix the issue very soon.

    Have a nice day!

    Plugin Contributor Form Maker Support

    (@formmakersupport)

    8 years, 3 months ago

    Greetings Diane!

    I am happy to inform you, that our development team has resolved the problem on your website. Could you please have a look?
    In Form Options▸Save Progress▸Display clear button we have clicked on YES > update it. Now we have turned it to NO again.

    Thanks, have a nice day!

    Thread Starter dchoban

    (@dchoban)

    8 years, 3 months ago

    Sorry to report I just checked all the browsers I have on Windows 10 (Chrome, Firefox & Edge) and there still isn’t a Save button at the bottom. I have also checked Safari on my MacBook and nothing. This is after clearing browsing history with each session. As a side note I checked my iPhone and didn’t see the Save button.

    Thread Starter dchoban

    (@dchoban)

    8 years, 3 months ago

    Quick question, if I deactivate the plugin, delete it and then reinstall, will I lose any of my data?

    Plugin Contributor Form Maker Support

    (@formmakersupport)

    8 years, 3 months ago

    Dear Diane,

    Could you please clear the cache and test again? Please take a look at this video.
    Also, note that we have tested the form ID#10.

    Please follow these steps and you will not lose any data: deactivate the plugin, delete it and then reinstall

    Thanks in advance, have a nice day!

    Plugin Contributor Form Maker Support

    (@formmakersupport)

    8 years, 3 months ago

    Dear Diane,

    Please while checking make sure that you are logged in. Only logged users can see the Save button.

    Thanks in advance!

    Thread Starter dchoban

    (@dchoban)

    8 years, 3 months ago

    Well, that makes sense. I didn’t realize that was a requirement. Sorry for the trouble.

    Diane

    Plugin Contributor Form Maker Support

    (@formmakersupport)

    8 years, 3 months ago

    Dear Diane,

    You are welcome! Please feel free to contact our team in case you will need further assistance.
    We are always happy to hear from our users.

    Thanks, have a nice day!

Viewing 11 replies - 1 through 11 (of 11 total)

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