Sales do not get marked as Completed

  • Resolved freakency

    (@freakency)


    9 months, 3 weeks ago

    Sales work.
    Customer gets emailed.
    API returns completed at Stripe.
    Order details shows completed payment.
    -> Order always gets stuck at Processing.

    Tried loads of things and I can’t get it to show as Completed. (Unless I manually process).

    Is there anything you can suggest to test why it doesn’t work in my case?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Clayton R

    (@mrclayton)

    9 months, 3 weeks ago

    Hi @freakency

    Thank you for contacting Payment Plugins. The behavior you’re seeing is actually normal and part of core WooCommerce, not the Stripe plugin. WooCommerce is coded so that if the items in the cart are not virtual and downloadable, the order’s status is set to processing after the checkout process completes.

    You have several options. In the settings page of each payment method, you can change the Order Status option so the Stripe plugin changes the default behavior of WooCommerce.

    Or you can use the filter woocommerce_payment_complete_order_status to force the completed status.

    Kind Regards

Viewing 1 replies (of 1 total)

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