SafeMode activated

  • Resolved Yulia Abramova-Buck

    (@yuliartbeads)


    4 years, 4 months ago

    I keep getting SafeMode activated message even after I have tried to transfer connection or create a new connection. My WordPress account has been set up originally on AWS Lightsail with the IP address 18.168.98.182 and then I have added my domain name beadembroideryart.com . How can I delete my previous 18.168.98.182 account without damaging my new one beadembroideryart.com so I don’t get these duplicated issues anymore?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Abiola Ogodo

    (@oaoyadeyi)

    4 years, 4 months ago

    @yuliartbeads

    `Can you share the action performed that triggers this error? Can you also share a screenshot of the error via https://imgbb.com or https://snipboard.io?

    Thread Starter Yulia Abramova-Buck

    (@yuliartbeads)

    4 years, 4 months ago

    Hi. I really don’t know what triggers it as unfortunately I am not a developer and have a very limited knowledge and understanding of all these connections. I have uploaded a screenshot of the error here https://ibb.co/gWDYZDz
    Basically what happened was – my brother has helped my set up the hosting and we did it following the instructions on AWS Lightsail. So I first login to my dashboard via this link http://18.168.98.182/wp-admin/ and there I have installed jetpack and woocommerce payments plugins. Then I’ve got my own domain name beadembroideryart.com and I think this created a duplicate page or something like that. Now I login to my dashboard via http://beadembroideryart.com/wp-admin/ . But the problem is that every now and again (pretty often) I get a notification SafeMode activated transfer your connection from 18.168.98.182 to beadembroideryart.com or create new one. when I click transer connection it goes away for a short time and comes back again in a while. When I do a new connection it’s the same and the only difference is that I need to set up my payments again from the start. I don’t know what am I doing wrong as there is no other option to choose from

    Abiola Ogodo

    (@oaoyadeyi)

    4 years, 4 months ago

    @yuliartbeads

    Seems the IP doesn’t redirect to the domain, this causes a duplicate connection conflict for WooCommerce Payment detection.

    I would recommend reaching out to AWS support on fixing this. Once that is done, the safemode issue should be gone

    Thread Starter Yulia Abramova-Buck

    (@yuliartbeads)

    4 years, 4 months ago

    Thank you, I will try that.

    Plugin Support Sérgio L. a11n

    (@csnlima)

    4 years, 4 months ago

    Hi @yuliartbeads,

    No problem. I’ll now close this topic. Fell free to open a new one if you need further help.

    Best,

Viewing 5 replies - 1 through 5 (of 5 total)

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