Rules do not update (second post)

  • Resolved ruzakuku

    (@ruzakuku)


    2 weeks, 4 days ago

    Well, maybe this time Wordfence will reply me BEFORE writing the ticket as “Resolved”….

    As I told earlier in https://wordpress.org/support/topic/rules-do-not-update-even-manually/
    it is impossible to update rules, automaticallay and manually.

    WF team asked me to send commands, I did it, nothing since that changed (unless the ticket was closed and my further messages ignored).

    If you don’t care of my problem, just tel it and we will be happy to move all our hosted websites to another security system. Thank you 🙂

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wfmargaret

    (@wfmargaret)

    2 weeks, 3 days ago

    Hi @ruzakuku,

    Thank you for following up. To clarify on the original thread, we close posts after a week or two if there is no follow-up. For future reference, opening a new post like this one is the right move if you can’t follow up for a while.

    I had checked our inbox before resolving that thread, and again just now, but we haven’t received any email from you with the diagnostics or the curl output. To pick up from where we were, please email the diagnostic report from Wordfence > Tools > Diagnostics (using the “Send Report by Email” button on that page) to wftest @ wordfence . com with your forum username in the subject line. Please also send the output of a fresh curl -v https://noc4.wordfence.com?ticket=ruzakuku to the same address with your forum username in the subject line.

    That inbox isn’t actively monitored, so once you have sent the emails, please let me know here.

    Thanks,
    Margaret

    Plugin Support wfmargaret

    (@wfmargaret)

    1 week, 2 days ago

    Hi @ruzakuku,

    I’m checking in as we haven’t heard back. Are there any updates on this?

    Thanks,
    Margaret

Viewing 2 replies - 1 through 2 (of 2 total)

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