Royal theme import problem

  • Resolved toldigumi

    (@toldigumi)


    1 year, 2 months ago

    Hello,

    I encountered an issue while trying to import a template using Royal Addons. During the import process, I received the following error message:

    Error: Import File download failed. Please contact Customer Support and send this Error.

    Has anyone else experienced this problem? If so, could you please share any solutions or workarounds you found effective?

    Thank you in advance for your help!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    1 year, 2 months ago

    Hi,
    First, thank you for choosing our theme and service.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: royalelementoraddons@gmail.com

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – royalelementoraddons@gmail.com as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from wordpress.org

    Kind regards,
    Givi

    Thread Starter toldigumi

    (@toldigumi)

    1 year, 2 months ago

    Helló I sent you email. Thank very much 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

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