Support » Plugin: VikBooking Hotel Booking Engine & PMS » Room pricing doubled

  • Resolved digitalsplendid

    (@digitalsplendid)


    The bills that are generated are showing the amount twice that is expected. Help will be appreciated as everything else seems working great and the client is very much satisfied.

    The page I need help with: [log in to see the link]

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  • Plugin Author e4jvikwp

    (@e4jvikwp)

    Hi,
    You should use the page Rates Overview to see why the prices are twice the amount you’d expect. It could be something related to the Occupancy Pricing rules, or maybe an issue with the configuration of the room basic costs defined in the page Rates Table.
    Also, if you try to book a room through the front-end, this should show the expected price.
    Since there are many factors that could be altering the prices, it would be necessary a deeper check of the configuration. You can reach out to our technical support team from our website for a deeper review in case you are unable to identify the cause of the issue.

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