rollback

Hi @a95web

Sorry to hear that you’re having issues with the plugin.

Could you please share you’re using both the free & pro versions of our plugin?
It would be helpful if you share the errors log with a screenshot. We’ll try to figure out a solution for you.

Thank you!

Hi @a95web

Thanks for your prompt reply.
Could you please raise a ticket here: https://help.codexpert.io/new-ticket/. Please share the error with recording your screen. One of our support will try to help you.

To roll back to the previous version please install the plugin on your site. https://wordpress.org/plugins/wp-rollback/

Thank you!

Thanks for sharing the details @a95web

Could you please create a staging site to check the issue and we’ll happily try to find a solution to this.

Please raise a ticket here: https://help.codexpert.io/new-ticket/

I will look forward to your response.

Again, Thanks for your co-operation.

Hi @a95web

Thanks for the quick response.

We haven’t faced this type of issue before. We asked for the credentials to check the whole scenario and come to a conclusion. There may be a conflict of other things. So, without investigating the site where the problem was raised is quite unsure. I hope you got my point.

Let us know when you have time and reach out to our support.

Thank you!

Hi @a95web

Thanks for the heads up.

We have already taken your request and already started working on it. Please Have some patience and roll back to the previous version. As soon as we fix it we’ll let you know.

Thank you!