• Resolved rajma

    (@rajma)


    We haven’t had any reviews come in since Sept 2025

    URL: https://theagentinsurance.com
    MySQL Version: 10.6.25
    WP Table Prefix: wp_
    WP Version: 7.0
    Server Name: theagentinsurance.com
    Cookie Domain: theagentinsurance.com
    cURL Version: 7.74.0
    SSL Version: OpenSSL/1.1.1w
    CSS path: /home/1341128.cloudwaysapps.com/buxxxvydxh/public_html/wp-content/uploads/trustindex-google-widget.css
    PHP Info:
    Version: 8.3.30
    Memory Usage: 17.79MB
    Memory Limit: 256M
    Max Upload Size: 250M
    Max Post Size: 250M
    Allow URL fopen: On
    Allow URL Include: Off
    Display Errors: Off
    Max Script Execution Time: 300 seconds
    WP_HTTP_BLOCK_EXTERNAL: not defined
    WP_ACCESSIBLE_HOSTS: not defined
    Plugin: Widgets for Google Reviews
    Plugin Version: 13.2.9
    Options:
    active: 1
    page-details: {
    “id”: “ChIJmyr7nvf6M4gRyVpxNq5qk8o”,
    “name”: “The Agent Insurance Services”,
    “avatar_url”: “https:\/\/lh4.googleusercontent.com\/-V9vePl_bzPc\/AAAAAAAAAAI\/AAAAAAAAAAA\/WePbBWX0Ac4\/s160-c-k-mo\/photo.jpg”,
    “write_review_url”: “https:\/\/www.google.com\/maps\/place\/\/data=!4m3!3m2!1s0x8833faf79efb2a9b:0xca936aae36715ac9!12e1”,
    “address”: “6911 Bridgewood Dr, Boardman, OH 44512”,
    “rating_number”: 292,
    “rating_score”: 4.9,
    “timestamp”: 0,
    “rating_numbers”: {
    “1”: 5,
    “2”: 1,
    “3”: 0,
    “4”: 4,
    “5”: 282
    },
    “rating_numbers_last”: {
    “1”: 0,
    “2”: 0,
    “3”: 0,
    “4”: 0,
    “5”: 12
    }
    }
    subscription-id:
    proxy-check:
    style-id: 4
    review-content:

    Posted on

    %reviewer_name% profile picture

    %reviewer_name%

    %created_at%

    %text%

    PLATFORM_NAME rating score: RATING_SCORE of RATING_SCALE, based on RATING_NUMBER reviews

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Laca

    (@lacadev)

    Hi @rajma

    Thank you for reaching out, and I’m sorry to hear about the trouble you’re experiencing.

    Please try the following steps to resolve the issue:

    1. Go to the “Advanced” tab in the plugin settings.
    2. Click the “Re-Create plugin” button to reset the plugin.
    3. Then reconnect your business and reconfigure the widget settings.

    This should restore the reviews and allow you to complete the setup process.

    Did this solve your issue? If not, feel free to let us know—we’re here to help!

    Kind regards,
    Laca from Trustindex

    Thread Starter rajma

    (@rajma)

    This fixed the issue. Thank you very much!

Viewing 2 replies - 1 through 2 (of 2 total)

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