Retry after chargeback

  • Resolved samdv

    (@samdv)


    7 years ago

    Hi,

    We’re currently using the recurring payment system with both Stripe and Mollie. Failed payments with stripe are handled by the default retry rules. But this does not seem to work with Mollie. Most failures are caused by charge back.

    Is it possible to apply the failed payment retry rules after a charge back?

    The current setup
    Wordpress: 5.1.1
    Woocommerce: 3.6.2
    WooCommerce Subscriptions: 2.5.3
    Mollie Payments for WooCommerce: 5.1.7

    – “Enable automatic retry of failed recurring payments” is checked
    – No custom retry rules were added
    – After a charge back orders get the status “on hold”

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor davdebcom

    (@davdebcom)

    7 years ago

    I believe we set this up now to use the order status “On Hold” in WooCommerce. There are many reasons for a charge back, and the best way to handle is is to contact the user, ask them if they know anything. and not retry the payment automatically. One reason for a chargeback might be that there where not enough funds, but the user could also have asked for a charge back at the bank, you you need to make sure that was not the case before retrying the payment.

    Thread Starter samdv

    (@samdv)

    6 years, 12 months ago

    Thanks for the answer. But in our case a majority of charge backs are easily solved by sending a payment link (iDeal). We do this process now manually and hoping to automate this.

    Since the first retry rule send the “WCS_Email_Customer_Payment_Retry” which contains a link to the checkout page, I was hoping that this would solve the problem. But since retry rules are not applied the email get’s never send

Viewing 2 replies - 1 through 2 (of 2 total)

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