restore stuck at 54%

  • Resolved skarlet

    (@skarlet)


    5 years, 11 months ago

    Hello,

    Restoring files stuck at 54% for hours. What should I do? Should I just close the browser?

    First restoration attempt gave execution time limit error, then I think I managed to increase the limit. Then I tried again, but this time it stucks.

    I cant get into my admin dashboard, it says “There has been a critical error on your website.” So I cant send you my log files.

    My backup file size is about 1gb. I can send you my full backup^

    My website: http://idgraduation.bilgi.edu.tr/

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Support Backup Guard

    (@backup-guard)

    5 years, 11 months ago

    Dear @skarlet ,

    Thank you for getting in touch with us.

    Could you please, send the restore log file, so we can analyze the issue you’re facing?
    Since you don’t have access to your dashboard, you can download it using FTP client. All the backups and related stuff (e.g. log files) have been located in “/wp-content/uploads/backup-guard/” directory.

    Thanks.

    Support Backup Guard

    (@backup-guard)

    5 years, 11 months ago

    Dear @skarlet ,

    How are you today?
    Just wondering whether you saw our previous message.
    Please, let us know if you still need help with this issue.

    Support Backup Guard

    (@backup-guard)

    5 years, 11 months ago

    Dear @skarlet ,

    We haven’t heard back from you for 2 days.
    We’re marking this thread as resolved.
    Please, submit a new support thread if you need more help.

Viewing 3 replies - 1 through 3 (of 3 total)

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