Restore failed – log file shows nothing relevant

  • Resolved madamov

    (@madamov)


    7 years, 9 months ago

    Hello,

    Sorry I cannot share the page I need help with, but I can share the log file. The restore failed due to some permissions missing – but the website looks and is completely ok. I am not sure how to remedy this and the files that could not be uploaded do not seem relevant but still I am not sure that the log file shows every single file that was not uploaded or partially uploaded. Also can I do a checkup for corrupted files. Or maybe just restore again once the permissions are set up properly? Please advise.

    Log file

    0000.019 () Opened log file at time: Wed, 25 Jul 2018 15:38:37 +0000 on https://xyz.com
    0000.020 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.14.4 WP: 4.9.7 PHP: 5.4.45 (apache2handler, Linux lxxapp117.rdml.zzz 2.6.32-431.17.1.el6.x86_64 #1 SMP Wed May 7 23:32:49 UTC 2014 x86_64) MySQL: 5.5.38 WPLANG: en_US Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 268435456 (used: 50.7M | 51.5M) multisite: N openssl: OpenSSL 1.0.1e-fips 11 Feb 2013 mcrypt: N LANG: C ZipArchive::addFile: Y
    0000.020 () Free space on disk containing Updraft’s temporary directory: 11755.4 MB
    0000.025 () Restore job started. Entities to restore: uploads, others. Restore options: {“updraft_encryptionphrase”:””,”updraft_restorer_wpcore_includewpconfig”:false,”updraft_incremental_restore_point”:-1}
    0000.300 () Will not delete any archives after unpacking them, because there was no cloud storage for this backup
    0000.314 () Entity: uploads
    0000.314 () restore_backup(backup_file=backup_2018-04-04-0858_xyz_35169ed7abc8-uploads2.zip, type=uploads, info=a:2:{s:4:”path”;s:54:”/data/wwww/xyz.com/wwwroot/wp-content/uploads”;s:11:”description”;s:7:”Uploads”;}, last_one=)
    0000.315 () Unpacking backup… (backup_2018-04-04-0858_xyz_35169ed7abc8-uploads2.zip, 285.2 Mb)
    0883.717 () Moving unpacked backup into place…
    0885.830 () Failed to move file (check your file permissions and disk quota): /data/wwww/xyz.com/wwwroot/wp-content/upgrade/864e1aad/uploads/2015/04/adobe_partners_white-330×270.png -> /data/wwww/xyz.com/wwwroot/wp-content/uploads/2015/04/adobe_partners_white-330×270.png
    0885.837 () Error message: Could not move the files into place. Check your file permissions.
    0885.837 () Error data (move_failed): (2) /data/wwww/xyz.com/wwwroot/wp-content/upgrade/864e1aad/uploads/2015 -> /data/wwww/xyz.com/wwwroot/wp-content/uploads/2015
    0885.842 () Restore failed…
    0885.842 () Error message: Could not move the files into place. Check your file permissions.
    0885.842 () Error data (move_failed): (2) /data/wwww/xyz.com/wwwroot/wp-content/upgrade/864e1aad/uploads/2015 -> /data/wwww/xyz.com/wwwroot/wp-content/uploads/2015
    0885.842 () Restore failed

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    7 years, 9 months ago

    Hi,

    It appears to be a file permission/ownership issue, meaning UpdraftPlus or WordPress does not have the correct read or write permission to a certain folder.

    The following article on Smashing Magazine is a good guide as to the file permissions/ownerships that are required for WordPress: https://www.smashingmagazine.com/2014/05/proper-wordpress-filesystem-permissions-ownerships/#file-and-folder-ownership-for-wordpress

    Also, could check that there is more than enough space for the backup files to be extracted?

    Kind Regards,
    Bryle

    Thread Starter madamov

    (@madamov)

    7 years, 9 months ago

    Hello,

    But does this mean I need to redo the permissions and restore again? The site seems to be working fine. There is enough room. If those are the only files not uploaded I can disregard it? Or is there an option they could become corrupted or the logs not showing a complete list of files that were not actually restored properly?

    Regards

    Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    7 years, 9 months ago

    The log indicates nothing was done, because of permissions. i.e. Things are as they were before you attempted to restore, no change.

    N.B. If you update to a more recent version of UD, then the log has extra information in it that helps with diagnosis (it logs the file ownerships involved).

    Plugin Contributor DNutbourne

    (@dnutbourne)

    7 years, 9 months ago

    Hi,

    Has this issue been resolved?

Viewing 4 replies - 1 through 4 (of 4 total)

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