restore failed, HELP

  • mjbberesford

    (@mjbberesford)


    5 days ago

    debug code: BMI-xvbF2ZuO-52818

    ive manually dragged the files to the retore features in wordpress plugin, i then tried to FTP the files to the directory it says to FTP to…all good…the files are there..BUT when i go to restore the files, hvae tried 5 times everytime it fails.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Nick

    (@d4d5bh6)

    5 days ago

    Do you get a debug code when the restore fails?

    Thread Starter mjbberesford

    (@mjbberesford)

    4 days, 23 hours ago

    yes this one, BMI-xvbF2ZuO-52818

    Plugin Author Nick

    (@d4d5bh6)

    4 days, 12 hours ago

    Ok thank you. It fails with a 503 status code, which typically occurs when the server is overloaded. This could be due to insufficient server resources. We will create a custom version that includes a sleep interval between each batch of file replacements and adds debug tracking. This should resolve the issue or at least provide more information about the root cause, enabling us to address it effectively. We will let you know here when it is ready.

    Thread Starter mjbberesford

    (@mjbberesford)

    4 days, 2 hours ago

    thanks Nick @d4d5bh6

    any timeline i can expect….I really need to stand this site up asap.

    I appreciate your efforts

    Plugin Author Nick

    (@d4d5bh6)

    3 days, 14 hours ago

    Hi mjbberesford,

    Thank you for your patience and for sharing the debug code.

    We’ve created a custom version of the plugin that handles the file replacement step—where the restore process is failing in your case—using a batched approach instead of a single large operation. This reduces server load and improves overall reliability.

    You can download the custom version here:
    https://drive.google.com/file/d/14R2wZPPlpDVbsi9IbTSPd8OcPstfwa49/view?usp=sharing

    Please install the custom version and try the restore again.

    Could you please share if it works with this version? If the issue persists, kindly share the new debug code so we can continue investigating.

    Thread Starter mjbberesford

    (@mjbberesford)

    2 days, 17 hours ago

    bad news…didnt get very far. i dragged the file into the “drag area” then got this error message. Hope this is a faster process…cant afford to go back and forth very much. say s”invalid backup” uoload file is not a valid backup, we removed the file from the server. HELP me Nick! what time zone are you?

    Plugin Author Nick

    (@d4d5bh6)

    13 hours, 42 minutes ago

    Hi mjbberesford,

    Thank you for your update — I see where the confusion happened.

    It looks like you uploaded the file we shared into the Upload backup file drag & drop area. That area is only for uploading backup files, not plugin files. That’s why you received the “invalid backup” error.

    The file we provided is a custom plugin version, so it needs to be installed as a plugin, not uploaded as a backup.

    Please follow these exact steps:

    1. Go to your WordPress admin dashboard
    2. Navigate to Plugins → Add New → Upload Plugin
    3. Click Choose File and select the ZIP file we shared
    4. Click Install Now
    5. When prompted, choose “Replace current with uploaded”
    6. After installation, go back and try the restore process again

    Once you’ve done this, please run the restore again.

    If it still fails, kindly share the new debug code so we can investigate further.

    Also, regarding your question — our timezone is UTC+2.

    We understand the urgency on your side and will do our best to help you get this resolved as soon as possible.

    Best regards,

    Nick

Viewing 7 replies - 1 through 7 (of 7 total)

You must be logged in to reply to this topic.