Restore Auto Trashed Orders

  • Resolved oct4v3

    (@oct4v3)


    6 years, 8 months ago

    I have an issue with my woocommerece that i only noticed recently.

    It was that auto deleting the trashed orders without my notice and i didnt want that happen really, please tell me how do i restore it please since it had emails of our cancelled orders who were guests.

    I have now added the line someone shared for wpconfig to stop auto deleting but i need those deleted orders which were guest which are very important for us.

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Riaan K.

    (@riaanknoetze)

    6 years, 8 months ago

    Hi there,

    The auto-deletion of trashed posts is a WordPress function – it’s not something that WooCommerce covers specifically.

    In terms of restoring those posts – there’s not much that can be done unless you have website database backups in place. If you do, you’ll want to restore those backups on a staging site (otherwise you’ll lose the *latest* orders placed between the backup date and the current date). If you don’t have any backup plugins installed, you could try your hosting provider – some provide a function whereby sites are automatically backed up for a short amount of time.

    con

    (@conschneider)

    Engineer

    6 years, 8 months ago

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Kind regards,

Viewing 2 replies - 1 through 2 (of 2 total)

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