Hi,
What error are you getting can you send me your restoration log from the wp-content/updraft directory of your site.
To check if it is a restoration log (not a backup log). Please search the log from the word “Restore”
Hello , I don’t know where are this folder , and i don’t know if I will can’t fine it because I alredy restaure my webesite by the sauvegard from the Noc of planethoster … I have this receved on my email is in French :
Détails de l’erreur
======================
Une erreur de type E_ERROR a été causée dans la ligne 59 du fichier /home/nudwzpsn/public_html/wp-content/plugins/elementor/core/admin/menu/admin-menu-manager.php. Message d’erreur : Uncaught Error: Class "Elementor\Core\Admin\Menu\Cloud_Hosting_Plans_Menu_Item" not found in /home/nudwzpsn/public_html/wp-content/plugins/elementor/core/admin/menu/admin-menu-manager.php:59
Stack trace:
#0 /home/nudwzpsn/public_html/wp-includes/class-wp-hook.php(324): Elementor\Core\Admin\Menu\Admin_Menu_Manager->register_cloud_hosting_plans()
#1 /home/nudwzpsn/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#2 /home/nudwzpsn/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
#3 /home/nudwzpsn/public_html/wp-content/plugins/elementor/core/admin/menu/admin-menu-manager.php(78): do_action()
#4 /home/nudwzpsn/public_html/wp-content/plugins/elementor/core/admin/menu/admin-menu-manager.php(45): Elementor\Core\Admin\Menu\Admin_Menu_Manager->register_wp_menus()
#5 /home/nudwzpsn/public_html/wp-includes/class-wp-hook.php(324): Elementor\Core\Admin\Menu\Admin_Menu_Manager->Elementor\Core\Admin\Menu\{closure}()
#6 /home/nudwzpsn/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#7 /home/nudwzpsn/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
#8 /home/nudwzpsn/public_html/wp-admin/includes/menu.php(161): do_action()
#9 /home/nudwzpsn/public_html/wp-admin/menu.php(423): require_once('/home/nudwzpsn/...')
#10 /home/nudwzpsn/public_html/wp-admin/admin.php(159): require('/home/nudwzpsn/...')
#11 /home/nudwzpsn/public_html/wp-admin/index.php(10): require_once('/home/nudwzpsn/...')
#12 {main}
thrown
Plugin Contributor
bcrodua
(@bcrodua)
Hi,
Thanks for sending the error message. When you see errors with Elementor after running a restore, it usually means that either not all files were restored correctly, or some caching is still serving outdated content.
Could you please do the following:
> Share the restoration log from UpdraftPlus so we can see exactly what happened during the restore. You’ll find it in your wp-content/updraft folder (download via FTP or file manager). Since it’s too long to paste here, please upload it to Pastebin or a similar service and share the link.
> Clear any caches you may have active (Elementor cache, your caching plugin, and your host/server cache if applicable).
> If the error only happens with Elementor pages, try going to Elementor → Tools → Regenerate CSS and click “Regenerate Files.”
The log will help us confirm if the restore finished properly or if a file/database error is causing the Elementor issue.
Best Regards,
Bryle
Hello Bryle, I have already restored my site with the Noc backup. I don’t think I will be able to recover the error that there is, it was the simplest solution because since I have an exam on September 15, I am a little short in time.
I will going to see if i fine it i will comming back
Thank For your help
Chris
Plugin Contributor
bcrodua
(@bcrodua)
Hi Chris,
Thanks for letting us know. I understand time is tight, and I’m glad you were able to restore your site with another backup so things are working for now. If you do come back to the issue later and want us to take a look, please feel free to open a new thread or update this one with the restoration log, and we’ll be happy to help investigate.
Good luck with your exam on the 15th!
Regards,
Bryle
