Responsive Menu and WP-Cron

Hi @mstudioil ,

Thank you for reaching out to us.

Regarding the reported conflict between Responsive Menu and WP-Cron, we’d like to review the relevant error logs to better understand the issue. Could you please share the most recent error logs generated after the WP-Cron problem occurred? If the logs contain any sensitive information, please remove or redact it before sharing.

Once we review the logs, we’ll determine whether the issue appears to be related to Responsive Menu or another component, and we’ll suggest the appropriate next steps.

Regarding the plugin update, the free version of Responsive Menu does not require a license key to receive updates. Could you please share a screenshot of the error message or issue you’re seeing when attempting to update the plugin?

After reviewing both the error logs and the screenshot, we’ll investigate further and provide our findings along with any recommended troubleshooting steps.

Thank you for your time and cooperation.

Best regards,

Hi @mstudioil ,

Thank you for getting back to us.

Yes, you’re currently using version 4.7.2, which is the latest version of the plugin.

Regarding the error logs, could you please ask your hosting provider to share the most recent PHP or server error logs generated after reproducing the issue? If the logs contain any sensitive information, please remove or redact it before sharing.

If you’re unable to obtain the error logs, could you please try the following steps to help us investigate the issue further?

1. Create a fresh WordPress installation.
2. Install only the Responsive Menu plugin. Please do not install any other plugins.

3. Enable WordPress debug logging by adding the following lines to your wp-config.php file:

define(‘WP_DEBUG’, true); define(‘WP_DEBUG_LOG’, true); define(‘WP_DEBUG_DISPLAY’, false);

4. Visit your website several times to reproduce the issue, as each page load may trigger WordPress to check for scheduled WP-Cron events.
5. Check the scheduled cron events:
   > If you have WP-CLI access, run:
   > wp cron event list
   > Alternatively, you can install the WP Crontrol plugin to inspect the scheduled cron events from your WordPress dashboard.
   

6. If server logs are still unavailable, you can use your browser’s Developer Tools (Network tab) or the Query Monitor plugin to check whether any requests are being made to wp-cron.php.

If you’re still unable to gather this information, please share a list of your active plugins and the name of your active theme. We’ll review the details and try to reproduce the same environment on our end to determine whether the issue is related to Responsive Menu or another component.

Thank you for your time and cooperation. We look forward to your update.

Warm regards,
Pankaj

Hi @mstudioil ,

Thank you for your quick reply.

We appreciate your efforts in checking the details and following the troubleshooting steps we’ve shared. Please take your time, and feel free to get back to us once you’ve completed them.

We’ll be happy to review the information you provide and continue assisting you from there.

Thank you for your time and cooperation.

Warm regards,
Pankaj