Support » Plugin: 2FAS Light - Google Authenticator » Resetting user

  • Resolved lh23

    (@lh23)


    Hi, I have a user who changed phones and forgot to back up their 2FA tokens. Is there any way that I, as an Admin, can ‘reset’ her user account for 2FA via the database? I haven’t been able to figure out how to. Thanks.

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  • Plugin Author 2FAS

    (@2fas)

    You can temporary disable 2FA fo this users by change twofas_light_totp_status flag in wp_usermeta table from totp_enabled to ‘totp_disabled’.
    After that user can log in without entering 2FA token and reconfigure his phone in personal settings, and turn on 2FA again.

    It worked, thank you very much!

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