• Resolved nikolasmarkantonis

    (@nikolasmarkantonis)


    Hello,

    Sorry for my dummy question, here is the situation.
    I am the admin of a website, where all users have configured 2FA with google authenticator. Unfortunately, I lost my phone and as a result I cannot log in to the website. My question is, is there a way to reset it only for me? I thought of deactivating the plug in from the FTP, but then if I would activate it again, wouldn’t I have the same problem (assuming that DB would not be affected)? Is there a way to re-scan the QR code and add the key to my new phone? What is the recommended solution for this situation and what are the best practices to avoid something similar in the future?

    Thank you very much!

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Viewing 2 replies - 1 through 2 (of 2 total)

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