Reset Password Hint Broken (again?)

Hi Daniel –

I preface this whole post by saying I love Login Security Solution, have implemented it on multiple sites, and have recommended it to friends. I have yet to rate the plugin (i’m leaning toward 4-5 stars) because I want to get a little more use of it under my belt.

Having said all of that, I’m encountering a frustrating error. From my research of the forums, it is something you are familiar with. The password hint on the reset password screen is showing the default “7 characters…” text.

I can see that this issue was brought up in multiple threads:

• https://wordpress.org/support/topic/exact-password-requirements?replies=16
• https://wordpress.org/support/topic/plugin-login-security-solution-password-must-be-at-least-7-characters?replies=15
• https://wordpress.org/support/topic/exact-password-requirements?replies=16
• https://wordpress.org/support/topic/require-password-length-less-than-10-characters?replies=7
• https://wordpress.org/support/topic/password-complexity-not-enforced-in-themes-edit-profile-change-password?replies=2

A common theme in the responses is how WordPress handles the hint text, and I commend you for your work in https://core.trac.wordpress.org/ticket/21243 to “move password hint text to a function”. Another common theme I see is that after a working solution was in place, it seems like changes in the Wordress core would break it again.

I can see from your change log (https://wordpress.org/plugins/login-security-solution/changelog/) that version 0.50 takes advantage of WP 4.1’s new password_hint filter.

All this is to say it’s broken for me right now (I am using WordPress 4.2.2 and Login Security Solution 0.52.) so I’m trying to determine if there was a new change in the WordPress core that messed up your solution, or a bug in your plugin, or something else wrong on my end.

I apologize for being wordy, but I just wanted to be thorough to show you that I invested a lot of time researching this.

The problem is this seemingly minor issue really has me on the fence of being able to take advantage of this plugin. I forced a password reset with many users and even after communicating with them, I get a substantial amount of support calls because “the page says I can use 7 characters…”.

I think you understand where I’m coming from where in one of the threads above you commented that because WordPress had hardcoded the hint (at the time) all you could potentially do was put up a message that said “ignore the WordPress hint”

Anyway, can you please confirm for me that the latest version of your plugin is working with WordPress 4.2.2. on the reset form? And if it’s not broken, can you help me troubleshoot why this fairly recent fix you’ve made is not working with my particular implementation?

Much appreciated! I’m hoping I’ll be able to use this plugin without any hesitation and be able to recommend it to others and rate it with confidence!

Thank you,

D.Lo