Reset BackWPUP to defaults

  • Resolved peterdeegan

    (@peterdeegan)


    5 months, 3 weeks ago

    We’re trying BackWPup on our site but it seems we’ve done so before, many years ago. The plugin is reading settings from that long past install and causing trouble.

    There’s a persistent notice that “You have one or more BackWPup jobs that need to reauthenticate with Dropbox.” but none of the three displayed jobs have a Dropbox connection.

    The existing DB backup doesn’t work.

    Seems to us that it would be best to delete all the old BackWPup settings and start with a totally fresh install.

    How to do that?

    Presumably it’ll have something to do with the WP database. There’s a …._bwpup_backups table but it has zero rows.

    Thanks,

    Peter Deegan

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Saransh

    (@saranshwpm)

    5 months, 3 weeks ago

    Hi @,

    Thanks for reaching out.

    Looks like an old legacy job might still be active from your previous setup. You can check it under Advanced Settings > Jobs > Access legacy jobs and delete any listed there.

    If you prefer starting fresh, simply reinstall BackWPup. Just make sure only one version (free or Pro) is installed to avoid settings mismatch.

    Once done, create a new backup job and it should work fine without any leftover data.

    Thread Starter peterdeegan

    (@peterdeegan)

    5 months, 3 weeks ago

    “ Access legacy jobs” — found it! Thanks.

    Will now see if a DB backup will work.

    Thanks for the quick reply.

    Peter Deegan

    Plugin Support Saransh

    (@saranshwpm)

    5 months, 3 weeks ago

    Hi @peterdeegan,

    Following up to see if you’re still experiencing issues with DB backup.

    I would be delighted to assist you further.

    Best Regards,

    Thread Starter peterdeegan

    (@peterdeegan)

    5 months, 3 weeks ago

    We removed the old/legacy jobs – OK.

    But there’s no action when we start a simple DB backup, click the green Start button then nothing — no error, no log entries, no Backup History, nothing saved to the folder etc.

    Honestly, we’ve put it aside for the moment since there are other more pressing matters. Will let you know when we can return to this matter.

    Peter Deegan

    Plugin Support Saransh

    (@saranshwpm)

    5 months, 3 weeks ago

    Hi @peterdeegan,

    No worries at all, please take your time. We’ll be here whenever you are ready to check it again.

    When you get back to it, please see if any error appears on the Logs page under Advanced Settings > Logs > Access logs, or if there are any errors visible in the browser console after clicking the Start button.

    That will help us narrow down what’s happening. Looking forward to your update when you have a chance.

    Thread Starter peterdeegan

    (@peterdeegan)

    5 months, 3 weeks ago

    Huzzah! As you suggested, reinstalling the plugin made it forget whatever stuff was confusing it.

    After reinstall, we got the Welcome/first time pages. A simple DB backup worked fine and appeared in Backup History.

    A few questions:

    • how to change the backup save folder to another location than under \uploads\… That folder tree is hard to FTP navigate on our site because there are thousands of images. Ideally we’d like to make a (WP-content)\backwpup\ folder (on the same level as plugins, uploads etc) and put all the backups in there. We’ve tried doing that with Write permissions on the new folder but the plugin reverts to the default setting.
    • Is it possible to ‘slow down’ the backup process so it isn’t as much of a burden on CPU or physical memory? We have concerns about the overall load on the site and would like to reduce CPU/memory spikes, even if backups take longer to complete. This might not be possible but thought we’d ask.

    Thanks,

    Peter Deegan

    Plugin Support Saransh

    (@saranshwpm)

    5 months, 3 weeks ago

    Hi @peterdeegan,

    Glad to hear reinstalling worked and the database backup ran fine!

    To answer your questions:

    1. Backup folder location At the moment, it isn’t possible to store backups outside the defined BackWPup folder under /uploads/. However, we already have a feature request open to make this configurable. As a workaround, you can choose the FTP storage option and point it to a custom folder on your own server.
    2. Reducing CPU or memory load You can adjust this from Advanced Settings → Jobs using the Reduce server load option, screenshot: https://shottr.cc/s/1JWO/SCR-20251112-plb.png, lowering this setting adds short pauses between processes and helps reduce the overall CPU impact.

    Let me know if you try these and how it goes.

    Plugin Support Saransh

    (@saranshwpm)

    5 months, 2 weeks ago

    Hi there,

    Since I haven’t heard back from you, I’ll close this one for now.

    If you feel things are working well on your side, a quick review would really motivate us and help the team a lot: https://wordpress.org/support/plugin/backwpup/reviews/#new-post

    And if anything comes up or you need help again, I’m always here. Just reach out anytime.

    Take care!

Viewing 8 replies - 1 through 8 (of 8 total)

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