Request Blocked

  • Resolved xWheeler

    (@jayastwoodcouk)


    5 years, 5 months ago

    Hi, I’m getting the error below:
    ___

    Mailchimp returned the following error:
    Service Unavailable.

    Request:
    GET https://us2.api.mailchimp.com/3.0/?fields=account_id

    Response:
    503 Service Unavailable
    ___

    I’ve created a new API key to use and the same message is returned.

    The log just gives me ‘Request Blocked.
    We had to block your request because of something that looked suspicious. Please reach out to support: help@ma…’

    Is there something I can do?

    Cheers

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Lap

    (@lapzor)

    5 years, 5 months ago

    It seems your hosting server IP is blocked by the MailChimp firewall. When you are on shared hosting you share the IP address with a number of other websites on the same server. It is possible that someone else did something (bad) to get the shared IP on the blocked list.

    Akamai is the firewall service MailChimp uses to protect their servers, which is why this is somewhat harder to fix. We recommend you to change your IP address because having a bad reputation at Akamai does not just affect the MailChimp API, but several other websites as well.

    There are various ways to fix this:
    Ask your webhost for a new IP address.
    Migrate to a new webhost if your hosting company is unwilling to fulfill your request.
    Configure your server to connect to the MailChimp API server using a proxy.

    Hope that helps. If you have any questions, please let us know!

    Thread Starter xWheeler

    (@jayastwoodcouk)

    5 years, 5 months ago

    Thanks Lap for your reply 🙂
    They won’t change the IP as I assumed… the last one took my eye – Configure your server to connect to the MailChimp API server using a proxy. How is this done?

    Plugin Contributor Lap

    (@lapzor)

    5 years, 5 months ago

    That is also something your hosting provider would need to help you with (unless you are on your own VPS in that case your own server administrator has to help you with that).

    If they don’t want to change the IP it’s unlikely they wan to setup a proxy for you.

    Thread Starter xWheeler

    (@jayastwoodcouk)

    5 years, 5 months ago

    OK No Worries – Time to source new UK hosting for all my sites

Viewing 4 replies - 1 through 4 (of 4 total)

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