Reports from Analytics Problem

  • Resolved creartlab

    (@creartlab)


    5 years, 7 months ago

    Hello,
    from some months the Report section in of Orders, products, billing don’t show data anymore. I tried to disable all plugins to test some incompatibilities but without results.

    Anyone have the same problem or can help me to resolve?
    thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    5 years, 7 months ago

    Hey @creartlab

    Sorry for the delay in replying here – do you mean that in the Reporting areas it shows as if data is loading but nothing is displayed?

    Are you still seeing this, and are you using the latest version of all plugins and your theme?

    If so, can you share a screenshot of what is happening, please?

    Thanks,

    Thread Starter creartlab

    (@creartlab)

    5 years, 7 months ago

    Hello, thanks for reply.
    Yes, I have stille the problem.

    I see always 0 for all data: https://prnt.sc/u53rfp
    But as you can see I have always new orders: https://prnt.sc/u53s0j

    I don’t have all updated, theme and plugins but I tried to disable all plugins and also used main theme to check about incompatibility problem with one of them. Nothing is been solved and I don’t see any data in Reports.

    thanks for any helps

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    5 years, 7 months ago

    Hi @creartlab

    How interesting! I appreciate you may not be able to update right now but this is likely caused by a conflict with your theme or with another plugin.

    Read more about plugin and theme conflicts in our Self-Service Guide.

    For more detailed instructions about conflict testing, check out this – How to test for plugin and theme conflicts.

    If you’re still seeing this using a default theme like Storefront or Twenty Twenty with only the WooCommerce plugin active, then can you see if you can import historical data, please? https://docs.woocommerce.com/document/woocommerce-analytics/#section-15

    Please let us know how that goes.

    Thanks,

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    5 years, 7 months ago

    Hey @creartlab

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks,

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Reports from Analytics Problem’ is closed to new replies.