Hi @brunks
Thanks for reaching out!
I am sorry to hear that the data provided under Analytics are incorrect.
Can you please try to follow the steps below and see if this resolve the issue?
- Analytics > Settings > Date type – set to
Date Created
- WooCommerce > Status > Tools >
Clear Analytics Cache
- Import Historical Data
Hi,
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
Best.
Thread Starter
brunks
(@brunks)
<span class=”Y2IQFc” lang=”en”>
<span class="Y2IQFc" lang="en">Hello, sorry for not replying sooner. I tried the solution you suggested but it still doesn't work. I will try to be more specific in my request. I'm in "statistics" -> "revenue", my net sales for the month of March are at 3935.77€. I now go to "categories" again for the month of March and net sales are now at €4118.54. I have gaps all the time and I don't understand why. So I wonder if these numbers are viable or not.</span>
</span>
Hello @brunks,
I tried the solution you suggested but it still doesn’t work. I will try to be more specific in my request. I’m in “statistics” -> “revenue”, my net sales for the month of March are at 3935.77€. I now go to “categories” again for the month of March and net sales are now at €4118.54. I have gaps all the time and I don’t understand why. So I wonder if these numbers are viable or not.
Sorry, but I’m not sure if I’m getting the full picture here.
Can you please attach the following?
- A screenshot of the behaviour you’re encountering, you can use Snipboard.
- A copy of your system status report. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
- It’s also worth checking if there are any fatal error logs from WooCommerce > Status > Logs and choosing from the drop-down menu the
fatal-errors.log option.
Look forward to hearing back from you.
