Thread Starter
dyin
(@dyin)
It also happens for other forms on the website (CF7). When they are send to our inbox and I reply the reciever is always auto filled with our own mail iso the mail adres from the customer sending and inquiry/placing an order
Reply to is something I specifically checked was working with Contact Form 7 and Woocommerce emails and it was working for me so not sure what’s happening here. I will try again, but I’ll be surprised if it doesn’t still work. I do know that on some mail clients the reply-to option isn’t read and it just fills the address with the 365 domain address. Outlook however reads the reply-to option correctly.
Thread Starter
dyin
(@dyin)
@edwardcross the only non-standard thing I am doing is sending it to our alias e-mail adres iso the main one from where people get their mail.
Example: customers get order confirmation from “info@….”
We get the order in our “order@…”.
EDIT: I tested in on our main CF7 contact form and the same issue is present. When I reply it replies to our own adres. So it isn’t an alias issue.
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This reply was modified 4 years, 11 months ago by
dyin.
Thread Starter
dyin
(@dyin)
@edwardcross have you had the chance to look at this reply behaviour?
My collegue finds it a little annoying to copy the mail everytime before replying.
Hi @dyin, so I’ve tested again with Contact Form 7 and WooCommerce and the reply-to works. The reply-to header is present in the email and is read by Outlook when clicking the reply button.
I can’t therefore test what the issue may be (if indeed there is one), as there is no issue my end.
Stating the obvious perhaps, but I assume you’ve checked the reply-to setting in the contact form 7 mail settings is referencing the correct form variable?
If you look at the source of the email sent (the bit that shows the email headers), is there a reply-to entry?
You may want to try deleting the plugin completely and downloading again.
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This reply was modified 4 years, 11 months ago by
edwardcross.
Thread Starter
dyin
(@dyin)
@edwardcross I am having the issue with CF7 reply-to and Woocommerce reply-to.
This is what the source looks like for a CF7 message:
<!doctype html>
<html xmlns="http://www.w3.org/1999/xhtml" dir="ltr" lang="en-US">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<title>Informatie aanvraag via Baniwafels.be</title>
</head>
<body>
<p>Van: Redacted <redacted<@redacted.be></p>
<p>Bericht:<br>
Hallo bani wafels</p>
<p>Private message<br>
redacted</p>
</body>
</html>
The name of the person is found in the header but not the mail adres. I will try deleting and reinstalling later.
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This reply was modified 4 years, 11 months ago by dyin.
Yes, as I say, I’ve tested both of those and there is no issue with the reply-to functionality. The reply-to header is correctly set for emails sent from both plugins (and my mail client populates the correct email when hitting reply). Hence I don’t believe this is an issue with my plugin.
That isn’t the email headers/source, to get that you need to do this within Outlook (the process may differ for other mail clients): https://support.microsoft.com/en-us/office/view-internet-message-headers-in-outlook-cd039382-dc6e-4264-ac74-c048563d212c
Thread Starter
dyin
(@dyin)
Do you want me to send the complete header? This is what is set in the header:
From: Bani Wafels & Truffels <info@baniwafels.be>
To: Bani Wafels & Truffels <info@baniwafels.be>
Subject: Informatie aanvraag via Baniwafels.be
So it doesn’t seem to be correct
Same goes for the order mails from the site
From: Bani Wafels & Truffels <info@baniwafels.be>
To: order <order@baniwafels.be>
Subject: Nieuwe bestelling: (13074) - 28/05/2021
I will reinstall the plugin later and see if that fixes it.
Thread Starter
dyin
(@dyin)
@edwardcross I removed the plugin and reinstalled it completely. Still the same behaviour. I don’t understand it. It is sending the mails perfectly. Just the reply-to is not working.
@dyin what mail client are you using,is it outlook?
Thread Starter
dyin
(@dyin)
@edwardcross yup Outlook on windows. I tried several pc’s and I even tried the web version. All the same
What version of my plugin are you using?
Thread Starter
dyin
(@dyin)
@edwardcross the latest version of everything:
CF7 5.4.1
Woocommerce 5.3.0
Kadence WooCommerce Email Designer 1.4.7
and your plugin: 5.4.1
@dyin version 5.4.1 of my plugin (I’m still on 1.x versions)?
Thread Starter
dyin
(@dyin)
@edwardcross woops sorry. Wrong copy&paste. It is V1.7.1
