Reply to address

  • napalmx37

    (@napalmx37)


    4 days, 11 hours ago

    I’m using a Forminator form to send a web form. I’ve setup the form to send from a webmaster@ address, with a reply to set as the email address (so it’s dynamic) the user fills into the form.

    I’ve disabled the “Email address – Prevent plugins and themes from changing this” but the reply to goes back to the webmaster account. This does not happen when disable your plugin.

    Is there any other settings I need to disable or enable to get this to work right?

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support mubashirbutt

    (@mubashirbutt)

    3 days, 15 hours ago

    Hello @napalmx37 ,

    Thank you for the detailed explanation and for sharing the settings you’ve already checked.

    We’ll have our team take a look at this behavior and investigate why the dynamic Reply-To address is being overridden when our plugin is active.

    We’ll get back to you with an update once we’ve reviewed it.

    Thank You

    Plugin Support mubashirbutt

    (@mubashirbutt)

    3 days, 13 hours ago

    Hello @napalmx37 ,

    We tested this behavior with different SMTP configurations and other forms, and the Reply-To address works correctly in those cases. However, the issue only occurs when using a Forminator form.

    Based on our testing, this appears to be related to how Forminator handles the dynamic Reply-To address. We recommend reaching out to the Forminator support team so they can review how the Reply-To value is being passed from the form.

    Thread Starter napalmx37

    (@napalmx37)

    3 days, 11 hours ago

    I just tested the form after disabling your plugin – so it uses the default WordPress sending. It sends the mail correctly, with the reply-to address as setup in Forminator

    Plugin Support mubashirbutt

    (@mubashirbutt)

    2 days, 12 hours ago

    Hello @napalmx37 ,

    Thank you for testing this and for sharing the results. We appreciate the additional information. We’ll review this further on our end and investigate what could be causing the issue.

Viewing 4 replies - 1 through 4 (of 4 total)

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