Repeated warning status

  • Resolved starrgennett

    (@starrgennett)


    4 years, 4 months ago

    For several days I have been unable to back up without having a warning show. There seems to be no way to know what this means.

    Howell

    The page I need help with: [log in to see the link]

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  • Support Backup Guard

    (@backup-guard)

    4 years, 4 months ago

    Dear @starrgennett ,

    Thanks for bringing the issue to our attention.

    Could you please, send us the backup log file, so we can analyze the issue?

    You can download the mentioned log file following the article below.

    How to Download the Backup Log File

    Please send it via wetransfer.com using the link retrieving option.
    Like this: https://prnt.sc/qr3ntv

    In case you don’t have access to your dashboard, you can download it using an FTP client. All the backups and related stuff (e.g. log files) have been located in “/wp-content/uploads/backup-guard/” directory.

    Thanks,
    BackupGuard Team

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