Update & Edited ‘Removed’

Hi @brendie,

I’m truly sorry to hear that you had a negative experience.

However, I have to ask, why would you post a negative review without even submitting a support request first? You mention that you quit before completing the support request. How are we supposed to help you in that case?

I personally checked our support logs and was able to locate the raw data from your incomplete support request:

I have a few different browsers set up. I chose one (my main testing one), made sure my tester was logged out, then clicked the Contact Us link at the bottom. It sent me to the login page. This will make it hard for visitors that forget their password and can’t contact me to reset it for them. How do I resolve this?

The issue being reported doesn’t even sound related to WP-SpamShield. The plugin would not interfere with the navigation or redirect like that.

So, I tried to reach Support & was told I needed to look through all those pages that I just went through.

Come on now…that’s not entirely accurate. Looking at the logs, the step it was asking you to complete was Troubleshooting Step 2: Checking the Known Conflicts. This is an essential step to make sure you’re not using a plugin or technology that is known to conflict. According to the log, you proceeded to this page AFTER the initial attempt to submit the support request.

We really do offer outstanding support. You should give us a chance to help you.

It is important for all plugin users to read the documentation. We ask users to take a few minutes to work through the Troubleshooting Guide and FAQs completely, as these solve over 90% of issues users have. If you need further help, then we are happy to provide support.

Please ask yourself this…When developers spend so much time developing free plugins for the WordPress community, is it really ok to post a 1-star review without making any reasonable effort to receive support? That’s simply not the right way to handle things.

If you have an issue with something, submit a support request first, and give the author time to respond. If a user’s support request is not completed, we send out an email after a couple hours to see if they had any unresolved issues. We provide free support for our plugins…all you have to do is submit a support request at the WP-SpamShield Support Page. We provide some of the best support out there.

You might want to take a moment to check out these two posts:

• There’s a wrong way to give plugin feedback on WordPress.org
• How to Leave a Good Bad Review

I would ask that you reconsider your rating, as it simply isn’t accurate or fair. It can be updated by going to: https://wordpress.org/support/plugin/wp-spamshield/reviews/#new-post

Reviews like this simply are not fair or accurate, and do not help the global WordPress community.

— Scott

Hi @brendie71,

Right, I understand you were frustrated. But you could have posted a support request here at the forums. We don’t provide support there, but we do check it regularly, and we would have been alerted more quickly that you were having issues. Our system lets us know if a user’s support request hasn’t been completed after a certain period of time, and we email them. I asked Steven to email you, so please check your email box.

It’s just that you literally filled out a 1-star review in less than an hour of the incomplete support request. You have to give us a little time here to help you. 🙂

Also, I still should point out that the error was not even with our plugin.

We’re trying to help you. Please give us a chance to help.

— Scott