Rejected Booking – Early bird

  • Resolved aleeshah

    (@aleeshah)


    9 years ago

    Hi there,

    Someone was able to book a ticket on my website about a week ago, everything went through okay and her payment went through as well — but then yesterday the system randomly rejected the the booking. She and I both recieved an email saying the the booking was rejected. Why would this happen?

    • This topic was modified 9 years ago by aleeshah.
Viewing 5 replies - 1 through 5 (of 5 total)
  • caimin_nwl

    (@caimin_nwl)

    9 years ago

    Hi,

    Which payment gateway are you using?

    Thread Starter aleeshah

    (@aleeshah)

    9 years ago

    I am using Paypal

    Plugin Support angelo_nwl

    (@angelo_nwl)

    9 years ago

    would it be possible to repost this in the EMpro forum for us to check and asked for info about your site? does it happening to all your paypal payment or only the specific customer?

    Thread Starter aleeshah

    (@aleeshah)

    9 years ago

    That is fine. It only happened to one customer. Is there a general reason as to why this would randomly happen?

    caimin_nwl

    (@caimin_nwl)

    9 years ago

    We’d really need more information on the exact situation to help. The Pro forums are the best place for that.

Viewing 5 replies - 1 through 5 (of 5 total)

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