Registration link not working in Chrome

  • Resolved doylegirl

    (@doylegirl)


    5 years, 5 months ago

    Users are having a very difficult time registering for the website on Chrome only.
    Basically, they are told to check their email, but it never comes.
    This is happening for all users…using Chrome.

    https://www.artssiouxfalls.org/arts-culture-directory/

    I have some redirects and ant-spam plugins on there, but disabling them during Chrome registration testing still doesn’t alleviate the issue.

    Am I the only one with this issue?

Viewing 1 replies (of 1 total)
  • Plugin Support bobbied

    (@bobbied)

    5 years, 5 months ago

    Hi @doylegirl

    Thanks for posting your question here. I’m sorry to hear that you ran into issues with this!

    For email issues with the plugin, it’s usually best to verify some things about your server, because in our experience, email problems stem from the server configuration more than anything.

    Here’s an article about email delivery that you should try, including a plugin to install to track the outgoing email to confirm that it’s being sent: https://businessdirectoryplugin.com/knowledge-base/understanding-and-fixing-email-problems/

    Once you confirm that, it means that the email is either failing to be delivered by the server or something outside of the plugin. We use the standard mechanism for email sending through WP, but once it’s sent, it’s outside of our control.

    Please try that and let me know if you run into more issues.

Viewing 1 replies (of 1 total)

The topic ‘Registration link not working in Chrome’ is closed to new replies.