Refunded orders
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Hello.
I previously postes about filtering by time but didn’t get any reply even after 2 weeks. I have another inquiry, Is it possible to exclude refunded orders? Here is the problem we are facing.
We refund orders on Mondays,
So when we refund, weekend orders are also refunded on monday. So revenue shows high refunds for mondays and 0 refunds for weekend days. (i.e some weekend orders are included on monday with -, say -100$ , this is subtracted to mondays orders and not weekends orders )Is there a way to assign the refund to the date the order was made and not the date the refund status was obtained?
If not possible, I will just like to exclude all refunds because it messes up the whole data. Thanks for your help.
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Hello there,
Are you talking about the Orders report?You can exclude refunded orders by their status as shown in this picture:
Link to image: https://d.pr/i/kYjGHa
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