Refund via stripe not working

  • Resolved Reza Zahedi

    (@rezawm)


    3 years, 7 months ago

    I tried to do refund via stripe but it not working and show this message:

    “An error occurred while attempting to create the refund using the payment gateway API.”

    Also activated the logs to check the problem, but the log is just like this:

    2022-11-07T22:26:18+00:00 DEBUG 
====Stripe Version: 6.9.0====
====Start Log====
account
====End Log====
Viewing 2 replies - 1 through 2 (of 2 total)
  • xue28 (woo-hc)

    (@xue28)

    3 years, 7 months ago

    Hi @rezawm

    Thanks for reaching out!

    I tried to do refund via stripe but it not working and show this message:

    Would you be able to share any more details about the issue you’re experiencing with that? A step-by-step flow might help us identify any pain points.

    Furthermore, if you could provide a screenshot of the Order Notes for this order that you are trying to refund, please.

    If you don’t already have a screenshot service installed, you can try https://snipboard.io or http://skitch.com/. You can share the direct link to the image as a response to this topic.

    Meanwhile, Stripe allows refunds inside WooCommerce. Please see the support documentation for more information about WooCommerce Refunds.

    I’d also like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    Joey – a11n

    (@jricketts4)

    3 years, 7 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)

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