Refund request ignored after purchasing Pro version

Hello,

I am sharing my experience here because I think other users should be aware before purchasing the Pro version.

I first tested the free version of Filter Everything from WordPress.org, then purchased Filter Everything Pro directly from the official website.

After installing and testing the Pro version on my project, I quickly realized that it was not suitable for my use case. My website is a custom WordPress/Elementor marketplace using custom post types, taxonomies, archive templates and a specific front-end filtering UX.

I only used the plugin for a few hours before contacting support directly to request a refund. I clearly explained that the plugin was not a good fit for my project and that I would not be using it.

Since then, I have received no response at all. No confirmation, no update, no explanation.

Their website mentions that refund requests may take up to two weeks to be processed, but despite waiting, I still have not received any reply from them.

This is extremely disappointing for a paid WordPress plugin sold directly from their own website. The lack of communication is not acceptable, especially when the refund request was sent only a few hours after purchase.

I am not saying the plugin cannot work for other use cases, but based on my experience, users should be very careful before buying the Pro version, especially if they are working with Elementor, custom post types, taxonomies and a more advanced filtering setup.

For now, my refund request has simply been ignored.