Refund button gone

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Clayton R

    (@mrclayton)

    11 months, 2 weeks ago

    Hi @fox-didl

    Why is this change happening?

    Nothing with how refunds work was changed in version 1.1.3 and we didn’t remove any features.

    Here is a screenshot from an order I just processed using version 1.1.3.

    View post on imgur.com

    Make sure your order’s status is one that supports the refund option. What is your order’s status?

    Kind Regards

    Thread Starter fox-didl

    (@fox-didl)

    11 months, 2 weeks ago

    hi. the order status is completed. Going back to 1.1.1 and everything is working again. Could finish the refund with 1.1.1. Done.

    Withdrawal just is a topic with status “in work” and “completed”. We have a physical shop. Customers will cancel direct after ordering or after receiving the products.

    Hope this will be possiable again with 1.1.4.

    Plugin Author Clayton R

    (@mrclayton)

    11 months, 2 weeks ago

    Hi @fox-didl

    Hope this will be possiable again with 1.1.4.

    We didn’t change anything about how refunds work in version 1.1.3 and per the previous reply, refunds are working in version 1.1.3 in our test. That most likely means the issue is related to your specific setup.

    The refund button’s visibility is controlled by WooCommerce and whether or not the payment gateway supports the refunds feature. That tells me that you have a plugin installed on your site that’s causing the supported feature to return a value of false.

    Please use the plugin’s help widget (WooCommerce > PayPal > Support) to contact our team.

    Kind Regards,

    Thread Starter fox-didl

    (@fox-didl)

    11 months, 2 weeks ago

    Sorry, there is a difference. Tested again – with 1.1.1 working and with 1.1.3 not working. Thats it.

    Ticket 2xxxx7 and 2xxxx8 including a video.

    Plugin Author Clayton R

    (@mrclayton)

    11 months, 2 weeks ago

    Issue was related to a 3rd party plugin that loaded gateways before the init action. The next release of the plugin will add code so 3rd party plugins can’t affect supported features like this.

Viewing 5 replies - 1 through 5 (of 5 total)

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