Reformat zip / postal code to UPPERCASE

  • Resolved ochope

    (@ochope)


    5 years, 6 months ago

    Is it normal that the plugin does not accept lowercase for postal code?
    Customers enter a valid postal code but in lower case. Which is valide in GB and Canada.

    Shouldn’t the plugin simply reformat to uppercase if this is the way the Paypal API expect it!?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Siew

    (@kosiew)

    5 years, 6 months ago

    Hi there,

    On my site, it does automatically upper case the post code.

    Link to image: https://d.pr/i/NbPGBT

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
     
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thread Starter ochope

    (@ochope)

    5 years, 6 months ago

    Thanks Siew for your response.

    I might have not been clear on the issue.
    I am talking about the form that opens after selecting “Debit or Credit Card” in the checkout page.

    See this screenshot
    https://www.dropbox.com/s/xxm4q0badogjfcj/Paypal_invalidPostalCode.png

    Thanks for your continued support.

    Plugin Contributor slash1andy

    (@slash1andy)

    Automattic Happiness Engineer

    5 years, 6 months ago

    Hey again!

    Thanks for the clarification.

    Unfortunately, there’s not anything we can actually do on that form to change it, as that form is completely loaded in and controlled by the PayPal SDK. They would handle capitalizing (or not) the input there.

    Hopefully that helps! Have a great one!

    Thread Starter ochope

    (@ochope)

    5 years, 6 months ago

    Please confirm there is NO way to automatically capitalize these on that form using JS or any of the plugin parameters.

    You mean that ALL sites online in the whole wide world using the PayPal SDK are having customers seek for their CAPS to enter a portal code!?

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

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