redsandmarketing 403 Forbidden

Hi @hommealone…We’ll be happy to help you.

Please direct all support requests to the plugin’s official support venue,
WP-SpamShield Technical Support.

Before submitting a support request, please make use of the following support resources, as they provide solutions for most user issues:

1. Troubleshooting Guide
2. Frequently Asked Questions (FAQs)
3. Known Issues and Plugin Conflicts

@hommealone,

Perhaps I can clarify. We don’t provide support at the WordPress forums here, but we do provide exceptional support at the plugin’s official support page.

Getting a 403 Forbidden error isn’t a tech support issue for the plugin developer. That’s a computer tech support issuer for the user browsing the web. A site would rarely be set up to block all traffic, so you should assume it’s something specific to your network/computer/browser/etc. (To be clear, this does not mean you’ve done anything wrong! No one is saying that.)

An HTTP request could be blocked by one of several levels of firewall, including the web host’s, in which case it’s out of the hands of the site owner. Even if you see a custom 403 page at the site, that’s just the page that the server is configured to serve when a request is blocked. It doesn’t necessarily mean it was blocked at the application level…It could have been blocked at the server level.

In general if you get that kind of error at a site, you need to check your computer and network for security issues, make sure you’re using an up-to-date browser version, and an up-to-date operating system. Make sure you’re using good security software on your computer and scan it for malware. Make sure that the network you’re using (or proxy/VPN/etc) to access the internet is not on common blacklists. If you still can’t access a site, then try to access it from a different physical location (in other words a different ISP), such as a friend’s house, work, school, mobile, etc.

Hope that helps!

– Scott

• This reply was modified 9 years, 4 months ago by redsand.