Recurring PayPal API Blocking Issue

  • Resolved offlua

    (@offlua)


    1 day, 1 hour ago

    Hello,

    we are repeatedly experiencing an issue where the PayPal API gets temporarily blocked due to too many requests. The problem occurs regularly, even on days with very low activity, and we cannot see corresponding requests or transactions in the PayPal logs.

    The following error messages appear in the logs:

    • “Too many requests”
    • “API rate limit exceeded”
    • Temporary API blocking / HTTP 429 responses

    Could you please help us identify what might be causing these repeated API requests or if this is a known issue with the plugin?

    Thank you in advance.

    Best regards

Viewing 1 replies (of 1 total)
  • Plugin Support Frank Remmy (woo-hc)

    (@frankremmy)

    22 hours, 41 minutes ago

    Hi @offlua,

    Thanks for the detailed report. This is a frustrating one to deal with, especially on low-traffic days!

    The HTTP 429/rate-limit errors from PayPal on quiet days are typically caused by background API calls the PayPal Payments plugin makes independently of customer transactions, such as credential validation, webhook status checks, and order syncing, that run via Action Scheduler. If those background tasks pile up and fire in bursts, they can hit PayPal’s rate limits even when there are no active orders.

    Since this is specifically related to the PayPal Payments plugin rather than WooCommerce core, you’ll get the most targeted help in the right forum here: https://wordpress.org/support/plugin/woocommerce-paypal-payments/

    When you post there, it would help to include:

    1. Your System Status Report (WooCommerce → Status → Get system report) pasted at https://pastebin.com
    2. A screenshot of your Action Scheduler (WooCommerce → Status → Scheduled Actions → Failed) showing any PayPal-related hooks that are failing or backing up

    That will give the team there everything they need to pinpoint the cause. I’ll mark this thread as closed and look forward to hearing how it goes over there!

Viewing 1 replies (of 1 total)

You must be logged in to reply to this topic.