• Resolved mercisbv

    (@mercisbv)


    Hello!

    Eventually we want to use the recurring payment with a 1 months interval, but I am currently testing with €1,00 and a 1 days interval to make sure this is all working. Unfortunately, the money isn’t always taken out of the account. The initial payment was on the 17th and since then it’s only had 3 renewals, so 4 payments total in a week’s time.

    Is this because of Paytium, or is this problem on Mollie’s side?

    And for the interval, does the term still need to be in plural, as in days or months when using 1? Or should it then be 1 day or 1 month?

    Many thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor davdebcom

    (@davdebcom)

    Are you testing with SEPA Direct Debit instead of credit card? Because SEPA Direct Debit has a processing time of multiple days.
    https://help.mollie.com/hc/nl/articles/115000785649-Wanneer-worden-incassobetalingen-verwerkt-en-uitbetaald-

    For the other question, see:
    https://www.paytium.nl/handleiding/recurring-payments/#interval-amp-times

    bunterrichten

    (@bunterrichten)

    Hi,

    I’d like to chime in on this topic. At first I thought perhaps all I had to do is wait since in the Mollie dashboard it says something like (I’m translating to English from German here) “Payment will probably arrive around 14th of May”. So at first I thought perhaps that’s just 14 days after the first payment or something, but then I found out that every (!) subscription payment will just delay for one more day each day. So I think something might not be working as it should here.

    Some context: I set up a Mollie test-mode-payment using a SOFORT-payment as first payment and then SEPA direct debit (the one that automatically draws money from one account to another, without the credit card). The first payment runs through fine, but then the ones after that stay in orange color and it says something like “pending” (in German language). The next bank withdrawals are created fine in the Mollie Dashboard, but they stay at “pending” and will never go through (I waited for well over 2 weeks now to be sure). In the Paytium wordpress dashboard the circle turns green but never blue.

    I believe this could be caused by Mollie being in testing mode, but I’d like to ask whether this is probably the case or if there could be another issue I’m not thinking of here.

    I’d rather not change to real mode before I can fully test what I could do with Paytium and what I can’t do, which is why I figured I’d rather ask before testing myself if the problem is connected to being in test mode or not.

    I’d be thankful for any answer you can give me, and a nice day to you!
    Niklas

    P.S.: If the subscription thing DOES work, quite a few people might be very thankful if there is an English version of the docs somewhere, or even a German one. This could be a very useful plugin to have, and it having English docs might increase its value by quite a lot, possibly increasing your sales of the pro version by quite a bit. Just saying after digging through Google-translated versions of your docs to find out what I might be doing wrong 😉

    Plugin Contributor davdebcom

    (@davdebcom)

    Hi Niklas

    You can use Google Translate to translate this page to English or German:
    https://www.paytium.nl/handleiding/recurring-payments/

    In test mode, the best way to test is by choosing a credit card as payment method. In that case everything should work.

    Kind regards
    David

    Sorry for taking so long to reply, I wanted to test out something first, but it got delayed somewhat.

    I figured I’d just go to live mode and do a SEPA test payment of 2€ twice, but then Mollie said they don’t see an actual webshop so they won’t enable SEPA on live mode, and then things got a bit complicated.

    I obviously want to test the system before I put it live somewhere for anyone to see, so I don’t really get why Mollie won’t let me do that.

    Anyway, I’ll switch back to test mode now and see whether I’ll get it to work with credit card as a first step for the moment, then.

    If that works out, I’ll probably develop a test-version of the actual payment site I was planning to develop after I tested everything and have Mollie check that, perhaps then they’ll allow me to have my test run as I wanted in the first place.

    Thanks for your swift reply back then, and I’ll let you know whether I’ll get it to run the way I originally intended once I manage to 😉

    Niklas

    (I wanted to edit my last post but I didn’t find that option, so I’ll update as another post instead:)

    Mollie support told me to try out with credit card in testing mode, as you did, which worked fine. They also told me to simply create the checkout page with credit card first, and if that one works, I should contact Mollie support and they’ll enable SEPA quickly once they see it’s an actual payment page that makes sense to them.

    So for anyone else that’s curious about how to have a go at this:
    1) create a credit card auto-withdrawal to test the function
    2) create an actual payment page for the real withdrawal with credit card auto-withdrawal
    3) contact mollie support, show them the actual payment page and they’ll enable SEPA stuff

    At least that’s what should work now.

    Thx again for the quick reply!
    Niklas

Viewing 5 replies - 1 through 5 (of 5 total)

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