Hey Jackie,
To achieve your expected result simply exclude the initial payment and set your cycles to 4 rather than three.
The initial payment field is only necessary when your initial payment is a different price than the remaining payments. If, for example, you wanted to have 4.99 the first month and 14.99 the remaining months you could use the initial payment field.
Hope that get’s you functional, let me know if it doesn’t.
Take care,
Hey Thomas,
If I understand correctly, the user gets a trial period if I don’t set a initial payment.
So if I do “monthly”, “frequency 1” and “amount 4”, then the user pays his first invoice 1 month after signing up for the course.
I don’t want this “trial” period, therefore I set an initial payment.
And as state above, if initial payment equals monthly payment then the amount of payments total is wrong (n-1).
E.g. I set initial payment to 200 and then 3 monthly payments of 200 the resulting payment is:
200 + 200 + 200
Instead of 200 + 200 +200 + 200
When I set the initial payment to 201 then the payments are “fine”:
Resulting Payments for initial 201 and then every month for 3 months 200:
201 + 200 + 200 + 200
Hey There jackfelix,
I see what you’re saying now. I apologize for my initial density.
While this is a bug, in that it doesn’t work as expected, it is not something that I can see us addressing anytime soon as this is behavior that, if we changed, would cause issues for any users running existing recurring payment plans. I’ve made a note of the issue on our backlog but I can tell you with certainty that this will *not* be addressed until a major release (version 3.0) which is not currently on our roadmap.
However, you can simply work around what you expect and simply add or subtract a month when you create your courses. The user will not ever experience a payment plan at the wrong length as long as you can stand the expectation feeling wrong to you.
Thanks for the note and let me know if there’s anything else we can help with.
Take care,
@jackfelix,
As I haven’t heard from you in over a week I’m going to consider this resolved even though the proposed resolution is, in a way, a workaround. Again I don’t believe this is something we can safely change without causing issues for our existing users.
Please let us know if you require any further assistance and thanks for your support!
