Recent Update Breaks Site

  • Resolved CGS Web Designs

    (@cgscomputers)


    5 years, 8 months ago

    The most recent version that was just released causes a 503 server error on pages where authors are displayed (ie. all posts and most archives). I can confirm looking at CPanel there is a CPU spike when these pages are attempted to be loaded. Pages without any molongui authorship elements load fine.

    Deactivating Molongui Authorship (free version) resolves the issue. I have 2 sites using this plugin and both are exhibiting the same behavior. I have not yet had the time to determine what else is conflicting, however, this update was the most recent change to the sites.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Molongui

    (@molongui)

    5 years, 8 months ago

    Hi @cgscomputers,

    which version of the plugin do you have installed after updating? Please make sure it is 4.2.1. And if you have Pro, it should be 1.0.7. And please make sure to clear you caches after having updated.

    Do you have access to the error log for your server? Could you please send a copy of it to our support email address?

    Please let us know so we can assist you further.

    Thread Starter CGS Web Designs

    (@cgscomputers)

    5 years, 8 months ago

    Hi, I’m using 4.2.1 and pro 1.0.7. I don’t think the Pro version matters as the issue seems independent of that – even when the pro version is deactivated and just the free version is running I have the issue. Caches of course emptied and completely disabled during troubleshooting to no avail.

    The only server error message I can see (it’s reseller hosting so I have a very limited view) is an error that a custom 503 error page is not available. Nothing indicating the source of the 503 error.

    In Troubleshooting Mode:
    Used TwentyTwenty Theme with ALL plugins disabled except Molongui Free – posts pages load, main archive page is blank (this could be Troubleshooting mode’s response to a 503 error) but other archives appear to work, which is odd because both use the same template. If I just use TwentyTwenty with no plugins enabled at all – the main archive page loads just fine – as soon as I enable Molongui, it won’t load. In this state, other issues are impossible to check because the site is built with Elementor/Elementor Pro and with those disabled, many elements are not visible to check them – but as soon as these are enabled I can see other issues.

    Rolling Molongui Authorship Free version back to 4.1.2 resolves all the issues.

    Plugin Author Molongui

    (@molongui)

    5 years, 8 months ago

    Hi @cgscomputers,

    what do you mean by “main archive page”? Is it the posts/blog page? Could you please provide the link to it?

    Thread Starter CGS Web Designs

    (@cgscomputers)

    5 years, 8 months ago

    Yes, the posts/blog page. I’ll send the link in a private channel through support – it’s not exhibiting the issue now though because I already rolled back to the previous version.

    Plugin Author Molongui

    (@molongui)

    5 years, 8 months ago

    Hi @cgscomputers,

    sure. We will post here the solution to the issue one it is resolved.

    Plugin Author Molongui

    (@molongui)

    5 years, 8 months ago

    Just to let everyone reading this know, the issue reported on this ticket has been fixed in version 4.2.3.

    Thanks so much for reporting @cgscomputers!

Viewing 6 replies - 1 through 6 (of 6 total)

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